Receptionist- Adult Medicine Job at LOWELL COMMUNITY HEALTH CENTER
SUMMARY:
The Receptionist will provide clerical support to the Adult Medicine department, demonstrating the knowledge, skills and attitude for excellence in customer service. The successful candidate will possess: attention to detail, flexibility, cultural sensitivity in a diverse environment, and the ability to work as a valued team member in two fast-paced clinical settings.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Knowledge and Responsibilities:
Provides clerical support to Adult Administrative Managers, nurses, and staff, including:
- Knowledge of and adherence to HIPAA regulations regarding private health information
- Greet incoming patients
- Answer and transfer incoming calls on a multi-line phone
- Notify triage nurse of walk-patients
- Verify patients pharmacy
- Schedule, cancel and reschedule appointments as needed
- Cover Check in and Check out desks, including acknowledging patients’ arrival and scheduling follow-up appointments at check-out
- Send no-show letters for missed appointments as per Lowell CHC policy
- Photocopy, fax, scan and email documents as needed
- Sort and distribute mail and faxes to appropriate provider and staff
- Other duties as assigned
Education:
High school graduate or GED required. Completion of Medical Administration Certificate program preferred.
Experience:
At least one year experience in a clerical office/business environment is required. Experience in a healthcare setting is desirable. Position requires some evening and may require weekend hours.
Language Skills:
Bilingual preferred.
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