Company Summary

Priority Waste (www.prioritywaste.com), headquartered in Clinton Township, Michigan, provides waste hauling services. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. The Company operates out of several facilities, including two transfer stations. Priority Waste maintains a diversified platform providing service to both municipal solid-waste, construction and demolition customers. Through our yellow fleet of residential, roll off, and front load trucks and containers, Priority Waste makes the customer experience our #1 priority.

Job Purpose

In your role as an Receptionist, you will deliver prompt, courteous customer service to our residential and commercial customers.

Duties and Responsibilities

Duties include but are not limited to:

• Answers 100-200+ phone calls on a daily basis
• Handles in-bound sales calls and online orders
• Engages with clients in a friendly, eager and professional manner while actively listening and troubleshooting their concerns
• Offers support and solutions to customers in accordance with the company's customer service policies
• Inputs orders into database, ensuring accuracy and abiding by pricing guidelines
• Detail-oriented administrative and clerical tasks, including, but not limited to, collecting payment from customers, filing, scanning, etc.
• Collaborates with management teams to stay updated on new products, services, and policies

Candidate Profile

The successful candidate profile includes:

• Familiarity with Microsoft Office and swift, accurate typing skills
• Must be able to engage with different types of people positively and enthusiastically
• Must be able to stay calm under pressure
• At least 2 years customer service experience in a high-volume call center environment is preferred
• Ability to communicate clearly and effectively, both verbally and in writing
• Strong attention to detail
• Solid time management skills with the emphasis on the ability to organize, prioritize and perform multiple detail-oriented tasks simultaneously in a fast-paced environment
• Is self-motivated, patient and requires limited direction