Portrait Pro Studio (Senior Division of School Portraits by Adams Photography) is now looking for new people to join our seasonal team!

This seasonal term will run from June through December of 2023.

Since 2016 Portrait Pro Studio has been providing exciting and memorable senior portrait sessions for students in Southern California. Our studio employees are fun, relational and professional; creating a unique experience for each student while ensuring the highest quality portraits are delivered for every customer. As a dedicated team of customer-oriented professionals, we take pride in our work and we are currently looking for more people to join our seasonal team!

Job Summary

The Receptionist is the liaison between our company and its current and potential customers. Effectively books appointments, viewings, solves customer issues, complaints, and inquiries. Manage a high volume of calls and walk in customers while assisting customers with booking their senior sessions. Run the front of the Studio to ensure appointments and sessions stay on time.

Essential Duties/Responsibilities

• Greet clients and customers
• Check in clients and customers
• Answer a high volume of calls
• Book appointments (senior sessions) and viewings
• Identify customer's needs, clarify information, research every issue and provide answers, solutions and/or alternative
• Build rapport and sustainable relationships and engage customers by going the extra mile
• Handle all customer complaints respectfully and professionally
• Seize opportunities to up-sell sessions when they arise
• Represent our company in a professional manner
• Keep records of all conversations in our customer database in a comprehensible way
• Assist in making reminder phone calls and sending reminder emails for appointments and viewings
• Process payments
• Run front of house by effectively communicating and coordinating with the Photography and Sales Team to ensure sessions and appointments stay on time
• Perform filing duties
• Relay phone messages to the appropriate team members
• Support and adhere to the uniform dress code, systems, and procedures, as well as the company Conduct Code, as prescribed in the Employee Guidelines Handbook.
• Assist with other job responsibilities when necessary

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• High level of attention to detail
• Customer focus and adaptability to different personality types
• Ability to answer a high volume of incoming calls
• Strong phone and verbal communication skills along with active listening.
• Able to work as part of a team to carry out business objectives and operational standards
• Basic computer skills with ability to learn new programs
• Organized team player
• Able to multi-task in a fast-paced environment, set priorities and manage time effectively
• Ability to learn on the job
• Ability to create and contribute to a welcoming, fun and energetic environment
• Ability to work days, nights and weekends
• Professional demeanor and appearance

Education and Experience:

• High school diploma or equivalent
• Scheduling experience a plus
• Minimum two-year experience in Customer Service

Walnut, Diamond Bar, Corona, Eastvale, Chino, Pomona, Ontario, Upland, Covina, Chino Hills, Anaheim Hills