POSITION PURPOSE:

The Scheduling Coordinator/ Recruiter is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. We are looking to hire the perfect candidate that can handle stressful situations as they arise. Someone who is organized, professional, and good at thinking outside the box to bring refreshing, new ideas to our senior care agency. The perfect scheduler would entail someone that is very friendly with our staff, outgoing, a problem solver, caring, and energetic.

PRINCIPAL ACCOUNTABILITIES:

• Provide consistency in caregiver scheduling with clients.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Help with hiring caregivers.
• Help maintain caregivers.
• Contact clients and caregivers regarding day-to-day scheduling changes.
• Answer the phone with a professional and friendly demeanor while second backup on the phones, behind the front office assistant.
• Coordinate and communicate with caregivers and care recipients on all future call-off’s and time off requests.
• Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
• Manage all caregiver call-in’s the agency receives for the day.
• Provide backup assistance for office texts as they come in.
• Provide timely reporting to direct supervisor on caregiver supply and demand.
• Communicate and reinforce Visiting Angels’ policies and procedures.
• Perform general office duties including but not limited to word processing, filing, reception and telephone services.
• Participate in the 90-day, annual evaluations and performance improvement plans for the caregiver team.
• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Demonstrate dependability and reliability.
• Maintain professionalism, provides support and encouragement to the caregiver team.
• On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

• High school diploma and two years of experience in an office setting, preferably in private duty home-care.
• Ability to handle on call. Must live in an area that has cell phone reception and leads a personal life that can handle the on-call requirements. On call is required every other week.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
• All of the above demands are subject to the ADA requirements.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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