ROWCAL

Regional Vice President

Location: Denver, CO

COMPANY OVERVIEW

RowCal

RowCal is a market-leading provider of outsourced Management, Maintenance, and Construction services for Homeowners Associations and residential communities across the United States. RowCal has a unique and innovative model to deliver high-quality services to HOA Boards and Homeowners across Single Family, Condominium / Townhouse, and Apartment communities.

RowCal was founded in 2018 Since the Company's founding RowCal has achieved rapid organic growth thanks to the Company's differentiated service model and mission to transform the HOA industry with a focus on service and quality.

RowCal has grown rapidly since inception through both organic and inorganic channels. The Company now manages 50K + housing units thanks to double-digit organic growth and multiple successful acquisitions to date. The Company has successfully expanded to Minnesota, Colorado, and Texas; and has a clear roadmap for further geographic expansion in the coming years. RowCal is now embarking on their next stage of growth - in April of 2023, Morgan Stanley Capital Partners made a significant investment to support RowCal's growth.

Morgan Stanley Capital Partners

Morgan Stanley Capital Partners (MSCP) is a leading middle-market private equity platform, focusing primarily on North America. Since 1986, the firm has achieved consistent top quartile returns and created value through management and operational improvements, value add oversight, strategic add on acquisitions and thoughtful capitalization. MSCP invests primarily in control transactions via founder-led recapitalizations, growth equity investments, industry roll-ups, management buyouts, corporate carve-outs and platform builds. Throughout its 30+ year history, MSCP have maintained a consistent middle-market focus, investing in companies across a broad range of industries including business services, industrial, consumer, health care, and education.

MSCP's investment in RowCal is consistent with the team's focus on services sector companies that provide high quality, outsourced services with superior customer acquisition capabilities.

POSITION DESCRIPTION

Following a significant growth investment from Morgan Stanley Capital Partners, RowCal is embarking on the next chapter of the Company's robust growth trajectory - and the Regional Vice President will be a key leader of this growth strategy. This individual will be responsible for the full operational and financial performance of a RowCal region, tasked with achieving business objectives and driving growth. A successful Regional Vice President will ensure that all branches within their region deliver exceptional customer service, maintain high client and staff retention rates, and deliver robust organic growth.

Metrics for Success in the Role:

• Google rating of 4.7 or better with 15 5-star reviews monthly
• Client retention of 95%
• Staff retention of 90%
• Organic client growth of 20%
• Manage division P&L and hit budget targets

Primary Roles and Responsibilities Include:

• Develop and execute a regional strategy that aligns with the Company's overall objectives and drives growth in key performance areas
• Lead and manage the regional team to deliver exceptional customer service and achieve KPIs
• Ensure high client and staff retention rates through effective leadership, communication, and engagement
• Implement initiatives to drive organic client growth, including marketing campaigns, referral programs, and networking events
• Work closely with the Directors of Community Management, Maintenance, and Asset Management to ensure their success in achieving KPIs and delivering exceptional service to clients
• Monitor and analyze market trends, competitor activity, and customer feedback to identify opportunities for growth and improvement
• Manage the regional budget and resources to achieve revenue and profitability targets
• Ensure compliance with company policies, procedures, and regulatory requirements

WORKS WITH

As a direct report to the RowCal Nation Executive Team, the Regional Vice President will work closely with other leaders across the Company, and will be responsible for supporting the success of key leaders within each local office that they oversee.

Director of Community Management Responsibilities

• Ensure effective management of homeowner and condominium associations
• Manage a team of Community Managers to achieve KPIs and deliver exceptional service to clients
• Develop and maintain strong relationships with community boards and stakeholders
• Implement initiatives to improve community engagement and satisfaction

Director of Maintenance Responsibilities

• Ensure effective maintenance of properties and assets, including buildings, grounds, and equipment
• Manage a team of maintenance technicians and contractors to achieve KPIs and deliver exceptional service to clients
• Develop and maintain strong relationships with clients and stakeholders
• Implement initiatives to improve maintenance efficiency and effectiveness

Director of Asset Management Responsibilities

• Ensure effective management of assets, including financial performance and investment strategies
• Manage a team of Asset Managers to achieve KPIs and deliver exceptional service to clients
• Develop and maintain strong relationships with clients and stakeholders
• Implement initiatives to optimize asset performance and value

CORE COMPETENCIES NEEDED

1) Industry Experience: 10+ years of experience in a leadership role in the property management industry, with a proven track record of achieving business objectives and driving growth. Knowledge of property management software and tools strongly preferred

2) Education Credentials: Bachelor's degree in business, management, or a related field

3) Results Orientation: Experience driving towards a quantitative objective to achieve financial targets

3) Analytical Rigor: Analytical, methodical, and rigorous approach; ability to independently take apart complex business issues, perform research and analyses, synthesize conclusions into a value-maximizing business strategy.

4) Structured and Logical Thinking: The ability to dissect a problem into an organized approach and quickly form a hypothesis against which to run test analyses as well as the ability to present complex concepts/ideas in concise, easy-to-understand terms is critical

5) Impactful Communication: The ability to communicate effectively with executive-level and cross-functional teams, both verbally and in writing

6) Team Player: Excellent teamwork dynamics are critical. The ideal candidate will show high levels of empathy, strong communication skills and an appetite for feedback. The ability to work both individually and lead team projects and team members across teams, as well as work closely with clients and other stakeholders, is key

7) Practical Prioritization: The Regional Lead will need to be skilled in prioritizing a large number of initiatives. The ability to pivot quickly as demands change in real-time and the ability to adjust workflows to reflect practical time constraints are key.

PERSONAL QUALIFICATIONS

The candidate selected for the position of Regional Lead will be a creative, out-of-the-box thinker who is intellectually curious with a demonstrated interest in learning. This person will also need to be a self-motivated, high-energy individual who can easily function in a high demand, performance-driven environment. He/she must be accustomed to working on multiple tasks in parallel. This professional must demonstrate strong leadership skills, best demonstrated by the individual's ability to gain credibility with team members and senior management.

The successful candidate will:

• Be modest in nature, recognizing the accomplishments of the team before the individual
• Be highly motivated and possess vision and enthusiasm
• Be comfortable acting as an individual contributor and as a team manager (Player/Coach)
• Communicate in an open and honest way that quickly builds trust and respect
• Possess an entrepreneurial spirit
• Be comfortable on his/her feet making presentations
  

Benefits:

We have an excellent benefits package including paid time off, holidays. Insurance benefits offered include medical, dental and vision for employees and dependents. We also offer life insurance, AD&D, short- and long-term disability insurance. Additionally, there is a generous employer match 401(k) savings plan.

RowCal is an EOE meaning we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.