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Job Description

Relationship Manager – Retirement

This remote role can be based out of the New England area, New Jersey or New York.

Recruiting for a skilled relationship manager to partner with John Hancock Retirement’s plan sponsors and advisors in the $50m to $250m market. The role requires expert application of strategic account management and consultative techniques, to develop and maintain relationships within multiple collaborators (sponsors, advisors, TPAs, etc) with a primary objective of servicing and retaining customers. They will deliver appropriate level of service to optimize customer loyalty while also meeting John Hancock’s business needs, including: retention, product positioning, cross sell, and overall revenue growth.

Individual Responsibilities:

• Developing and maintaining sponsor relationships for plans in the $50m-$250m market segment

• Establishing trust and credibility with key external influencers, including plan sponsors, financial advisors, consultants, and third party administrators

• Developing a deep understanding of assigned client’s 1) business (industry, market position, strategy, etc) and 2) objectives related to benefit & retirement programs through research and relationship building

• Exhibiting deep understanding of key features and benefits of JH products and services

• Being responsible for the design of targeted client-level strategies, partnering with internal areas of subject matter expertise to implement the strategies

• Driving revenue growth within assigned book of business through the use of consultative selling techniques and a strong understanding of profit/loss drivers

• Demonstrate executive presence and authority over subject matter to instill confidence in clients and influence successful outcomes

• Supporting new sales and market development initiatives by l eading service model discussions

• Negotiating pricing and fees

• Institutionalizing appropriate information and history in CRM system

Job Requirements:

• Minimum of 5-10 years’ experience working with clients

• Minimum 5-10 years working in the retirement industry with experience in defined contributions, defined benefits, and non-qualified plans

• Strong business insight

• Emotional intelligence and intellectual curiosity

• Superior relationship building capability

• Experienced communication skills

• Strong influence and negotiation skills

• Strong executive presence

• Strong sense of urgency and accountability; results orientation

• Analytical and execution ability; able to go high and deep

• Great teammate; puts success of team ahead of self

• Hold FINRA Series 7, 63 or 66; ability to obtain Insurance licensing within 3 months

• Travel required

#LI-JH

#remote

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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