DaVita’s fast growing holistic patient division is seeking a passionate REMOTE Enrollment Patient Representative!

This is a REMOTE position - You will need to live in PST, MST, or CST time zones.

In this position, you would be able to work Monday through Friday with weekends off, Holidays off, and 8:30-5:00 pm MST, 7-4 M-F PST, 9-6 M-F CST

In this role you would be impacting the patients and work directly with them to improve their lives by sharing with them benefits available to them that provide much needed support to their care journey.

The Enrollment Patient Representative Description:

Through a provided lead list, the Enrollment Patient Representative makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program.

Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.

You will be cross-trained to support other patient engagement operations in the call center as needed. You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the HYBRID Enrollment Patient Representative to help improve their skills and performance. Opportunities exist to grow in this role and with the company.

The Enrollment Patient Representative responsibilities:

• Telephonic Work/Engagement – 100%
• Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program.
• Effectively re-engages existing patients care team members have been unable to reach.
• Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information.
• Gathers and records accurate patient information
• Escalates to a licensed RN as necessary.
• Meets metrics and performance goals set for team, including quality standards.
• Performs administrative and process tasks associated with engagement
• Lives DaVita Core Values

Minimum Qualifications:

• High school diploma or equivalent
• College experience or degree is preferred
• Call center / telephonic sales experience is helpful
• Type a minimum of 30 words per minute
• Familiarity with basic use of phone systems, voice mail and Microsoft Office
• Deals with confidential information and/or issues using discretion and judgment.

Our Core Values:

• Service Excellence
• Integrity
• Team
• Continuous Improvement
• Accountability
• Fulfillment
• Fun

What We’ll Provide to you as an Enrollment Patient Representative:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Enrollment Patient Representative and Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs:

DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.