Retail Customer Service II | 34-40 hrs/wk Job at IKEA
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
QUALIFICATIONS
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
Apply now!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. JOB TYPE – Permanent, Full Time (34-40 hours/week) BENEFITS ELIGIBLE? Yes HOURS – Candidate must be able to work retail hours based on the business needs of the location including 4 weekend days per month and 1 night a week. The hourly pay range for this role is $18.72 - $29.38
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