Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
This position will lead and manage all retail loss prevention activities at domestic factory, experience, and flagship store locations. Provides guidance to ensure the safety and security of retail associates, customers, company assets and serves as an expert/advisor on these matters to management.
MAJOR ACCOUNTABILITIES:

• Implement existing strategies, policies, and procedures, including but not limited to, internal investigations, asset protection, shrinkage, contract security officer oversight, crisis management, etc. for all NB Factory, Experience, and Flagship stores nationwide.
• Create policies/procedures in efforts to stay consistent with industry related changes/retail risks/new security practices etc.
• Identify key areas of concern and develop programs to maintain a high level of security within New Balance retail stores.
• Identify areas of potential or actual loss (theft) in the Retail Division through use of physical/remote camera/vendor audits. Develop and address the means for monitoring potential loss areas and working with area management, develop audit procedures and reconciliation of losses.
• Conduct Loss Prevention related investigations on internal/external losses and provide detailed documentation and corrective actions and/or resolution.

• Administer and monitor the NB online incident reporting system for all incoming retail related incidents and create case files and provide statistical reports as directed.
• Create/implement/provide training material for retail associates, operations, central management team and Loss Prevention.
• Research new technology/devices in an evolving industry that will assist in protecting New Balance from a physical security standpoint.
• Utilize the exception-based reporting system as a major means in identifying losses as well as training needs. Manage volume and prioritization metrics to ensure the department is addressing the most critical items. Manage system updates and coordination efforts with the vendor/Retail/IT.
• Review with the Facilities Project Engineers/Managers capital plans for new construction and renovations and provide scope for security systems. As necessary, write specifications and RFP/RFQ. In conjunction with the Director, Loss Prevention and Loss Prevention Manager; evaluate quotes, award contract, and administer construction of security related projects.
• Manage Loss Prevention related Store Projects/Installs (15-20 per year) based on company needs/timelines. Working with vendors on a daily/weekly basis during installs both EST/PST will result in time being spent early mornings or late nights.
• Be on call and available 24/7. Act as a primary/secondary contact for the Emergency Response Team and respond to all emergencies as required.
• Work with the Safety Manager/Treasury/Safety Committees to improve safety and accident prevention and response.

The Retail Loss Prevention Area Manager will support current and future corporate owned retail stores and will be responsible for all duties and responsibilities listed above.
REQUIREMENTS FOR SUCCESS:

• 5 years of progressively responsible retail loss prevention experience within an organization having multiple regional retail sites. A CPP active in the local chapter is helpful but not required.
• Demonstrated leadership skills within a team environment.
• Demonstrated ability to perform in person training and awareness sessions.
• Must possess strong coordination, organization, and liaison skills to help consult in the design and implementation of security program strategies, and the ability to seek and gain consensus on creative solutions to complex security issues.
• Must have strong problem-solving skills and be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues.
• Effective negotiation and analytical skills to interact with vendors, associates, and customers.
• Proven ability and commitment to being discreet, tactful, timely, and operating judiciously when addressing internal and external customer needs. Requires diplomatic interpersonal skills to effectively relate to all levels of the organization and customers.
• This position may require travel among any of our NB Domestic Factory and Flagship Stores on a rotating basis or as required.

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*Regular Associate Benefits*
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Learn more about our Benefits
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

Job Type: Full-time

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