At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

RESPONSIBILITIES:

Responsible for assisting the ROI Manager in leading and managing all aspects of the release of information function, including resources, policy and procedure maintenance, customer service and support, productivity measures and collection of revenues.Meets or exceeds service level expectations of customers.Maintains a working knowledge of and complies with state and federal regulations (HIPAA) surrounding the release of protected health information.Reports performance and financial metrics that contribute to operational excellence initiatives within the entire organization and overall for the release of information service offerings.

• Manage and monitor release of information workflow and adherence to policy and procedures to safeguard and protect patient privacy and protected health information.
• Analyze and maintain departmental service quality, including adherence to customer service level agreements, and compliance with state and federal regulations.
• Develop written goals and objectives, training, performance management and career development plans for ROI resources. Assess and define department training needs and participate in cross training, on-the-job training and new hire training.Administer HR policies including disciplinary action.Develop and monitor individual performance plans. Conduct annual performance appraisals.
• Compile department financial data and ROI metrics and communicate results. Investigate and solve questionable data/reporting. Recommend solutions and changes for improving district(s) financial performance. Work with ROI Manager on managing budget and expenses.
• Build internal (Operations, Customer Service, Sales and Account Management) and external (customer) relationships through exceptional problem solving, ownership, and follow-through.
• Perform other duties as assigned.

HIGHLIGHTS:

• FULL BENEFITS – 1st Day of Employment
• Competitive Pay with Annual Merit Increases
• 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• 401 K (with company match) & Employee Stock Purchase Program
• Company Paid Uniforms & Safety Footwear
• Tuition Reimbursement
• 10% Annual Bonus (Based on performance)

PAY: $55,000 to $60,000 annual - salary (paid biweekly)

SCHEDULE: Monday - Friday

HOURS: 9:00 AM - 6:00 PM (FULL TIME )

LOCATION: 3000 2nd Ave S Birmingham, AL 35233

REQUIREMENTS/ SKILLS:

• Associate’s or Bachelor’s Degree or equivalent experience required.R.H.I.T. credentials preferred.
• A minimum of 3-5 years of health information management, service industry or healthcare experience required.
• A minimum of 1-2 years supervisory experience required.
• Demonstrated ability to maintain a high level of confidentiality regarding patient information.
• Prior experience in the release of information process and regulatory guidelines for the release of protected health information.HIPAA knowledge preferred.
• Proficiency with computer programs and software.
• Strong organizational and interpersonal skills; attention to detail and the ability to multitask.
• Solid oral and written communication skills.
• Prior healthcare management expertise in a healthcare setting or non-traditional setting
• Experience with managing human resources; developing and administering budgets; developing and administering processes; familiarity with electronic medical records and other automated systems within HIM; customer service oriented
• Effective problem solver
• Familiarity with complex organizations and matrix management

LOOKING FOR:

Leadership:

• Interview, select and maintain a highly efficient and effective team.
• Develop team members by acting as both a coach and mentor.Reward and recognize exemplary

Teamwork/ performance.

• Ensure that team members have the necessary tools for the performance of tasks.
• Meet with team regularly to review service levels/performance and obtain feedback.
• Assess and define department training needs and participate in cross training, on-the-job training and new

Hire Training.

• Ensure compliance with Federal, State and local laws, as well as Iron Mountain policies and procedures.
• Measure productivity and report results regularly.
• Manage computer systems utilization (varied hospital software), release of information accuracy and

Procedural Consistency.

• Manage special projects.
• Develop strong internal and external business partnerships.
• Represent Iron Mountain at local/regional health information management functions

Problem Solving:

• Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received
• Must be able to identify problem ROI requests and escalate to manager for direction
• Must facilitate partnership between Iron Mountain and customer regarding ROI processes, resources and service level agreement and issues that arise
• Must be able to identify issues impacting ability to perform duties as assigned

Nature of Impact:

• Failure to perform duties in accordance with Iron Mountain policies and procedures may result in violation of Federal (HIPAA) and State regulations pertaining to the release of protected health information (PHI).Example: Inadvertent disclosure of PHI
• Fines and penalties may be assessed against Iron Mountain for violations of Federal and State regulations
• Customer retention may be at risk for failure to comply with Federal and State regulations
• Iron Mountain’s reputation may be at risk for failure to perform ROI functions in accordance with Service Level Agreements and Federal and State regulations
• Failure to perform duties in accordance with Iron Mountain policies and procedures may result in a loss of revenue

Area of Impact:

• Position may function at a record center or medical facility or both
• Position interacts with other ROI districts and personnel regarding business processes
• Position may be responsible for multiple customer accounts and associated ROI resources
• Position may periodically provide assistance with new ROI implementations and training
• Position maintains a working relationship with ROI Corporate Services Director regarding ROI policy and processes, including participation on special project teams (e.g. Operational Excellence) or other ROI initiatives
• Performance of these job duties impacts local district operations and revenue

Interpersonal Skills :

• Requires excellent oral and written communication skills:
• Develops working relationships with a wide variety of internal departments including DMS ROI Operations, Records Management, Customer Service, Sales and Account Management
• Develops and maintains pro-active customer relationships to ensure the quality of service provided
• Contacts customers when problems arise, as appropriate and in accordance with Iron Mountain policy
• Interfaces with other staff members relative to workflow, customer problems/concerns and resources.

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

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Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060383