Job Description

Classification: Non-Exempt

Job Summary:

The Route Relief/Utility - RUR supports the Service Department in meeting our customer's needs through up-selling/cross-selling and providing superior customer service. Primary duties are to cover routes and perform service-related tasks as required—report to the District Manager.

Our full-time employees enjoy:

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Essential Functions:

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
• When not on a route, assist in rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix.
• Actively participate in promotions and contests, training, and audits.
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts—service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and offload soiled textiles in the receiving area of the facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:

• Support other service personnel as required by supervision.

Qualifications:

• Have and maintain a valid Drivers License, CDL, when applicable.
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
• Demonstrate excellent skills in the operation of vehicles and a verifiable minimum of one year of experience in safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehension and following directions, good time management skills, and team player.
• Recognize colors, sizes, and types of products and count, add and subtract accurately.

Education:

• High School graduation or similar experience.
• Qualified driver's license.

Travel Requirements:

• Daily, by delivery vehicle within a route.

Typical Environmental Conditions:

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

• Physical Demands - sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised:06/20/2019

Skills Preferred

• Customer Service
• Novice
• Behaviors
• Preferred
• Team Player: Works well as a member of a group
• Licenses & Certifications
• Required
• Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime
• Weekend availability

COVID-19 considerations:
To keep our employees safe: All employees/visitors/contractors/vendors must have their temperature checked All employees wear face-masks, and proper PPEs. We've installed plastic barriers, social distance markers throughout the plant

Education:

• High school or equivalent (Preferred)

Work Location: In person

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