Sales Associate Job at Moss Motors, Ltd.
This individual will become an important member of a dedicated team. The Salesperson position reports to the Contact Center Manager.
Duties:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities :
Answer calls and respond to emails to provide customers with product information. Enter new customer information into system, or update existing customer information.
Process orders, forms, and payments.
Research required information using available resources.
Manage and resolve customer complaints. Identify and escalate priority issues by routing calls to appropriate resource.
Follow up customer calls when necessary.
Document all call information according to standard operating procedures.
Other duties as assigned. Qualifications:
Automotive experience and/or knowledge of car parts.
High school diploma or equivalent.
Proficient in Microsoft Office Suite.
Knowledge of customer service principles and practices.
Knowledge of call center telephony and technology.
Some experience in a call center or customer service environment.
Good data entry and typing skills.
Knowledge of British cars, a plus.
Bilingual (Spanish) a plus.
Call H. R. if you have any questions at 805-679-7090
or apply at: https://mossmotors.com/careers
Job Type: Full-time
Pay: $39,520.00 - $43,680.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Santa Barbara, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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