Sales Associate Job at Scandinavian Designs - Dania Furniture
Sales Associate
Reports to: Store Manager
Position: Non-Exempt/Hourly
Job Type: Full-time with hourly base pay + commission
Join our sales team at Scandinavian Designs - Dania Furniture as a Sales Associate and be part of dynamic and expanding furniture retail company. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Scandinavian Designs furniture and home décor.
If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell and inspire customers, please join us.
Job Type: Full-time with hourly base pay + commission
Join our sales team at Scandinavian Designs - Dania Furniture as a Sales Associate and be part of dynamic and expanding furniture retail company. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Scandinavian Designs furniture and home décor.
If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell and inspire customers, please join us.
Located at: 7540 West Bell Rd, Glendale, AZ 85308
What You Will Do
What You Will Do
- Create satisfied customers through honest, knowledgeable and ethical selling practices.
- Maximize sales growth and profitability in a commission-based sales environment.
- Provide excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
- Contribute to a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
- Become an expert in our product and services through active self-led learning and company driven product and service training.
- Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
- Sales Associates responsibilities include and not limited to:
- Process sales including cash and credit, service and refund transactions accurately.
- Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers.
- Greet our clients and answer our phones in a prompt, warm, professional and polite manner.
- Process all after-sale service issues with empathy and by following company policy.
- Assist in daily opening and/or closing procedures for store in accordance with policy.
- Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations.
- Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
- Keep the showroom clean, well maintained and welcoming.
- Support the warehouse, store support and delivery drivers as needed.
- Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned.
- Read and respond to company communications shared on the company intranet.
- Follow through on emails designated to you within the same day.
Who You Are
- 6 months to 2 years or more in sales, retail and customer service experience encouraged.
- Excellent communication skills and professional sales presentation.
- Able to read product and transaction information.
- Associates are available to work a combination of days, evenings and weekends.
- Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
- Able to successfully complete the pre-employment background check.
- Standing and walking most of the day.
- Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
- Some bending, kneeling and stooping.
- Light cleaning, vacuuming and dusting.
- Working with hand tools for assemblies.
- Occasional travel to customer sites and meetings.
Education:
High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.
Scandinavian Designs Furniture - Dania Furniture Offers:
- Benefits for Full-time Associates* including:
- No cost Health benefits for Associates on the single coverage plan
- Opt-in for Dental and Vision
- Health Savings Account (HSA)
- 401k with employer contribution (with 200% match)
- Work life balance – no overnight hours!
- Paid Time Off (PTO)
- Fun and rewarding work
- Visually inspiring workplace
- Family-oriented team environment
- Regular schedule
- Generous merchandise discounts
- Pet Insurance
- Tuition Assistance
- Benefits eligibility depends on scheduled hours.
https://members.bcidaho.com/
A family business 60 years in the making, with +50 furniture showrooms and +700 employees across the U.S. in the near future, our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.
We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
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