Sales Floor Supervisor

JOB PURPOSE: Contributes to profitable sales growth by leading and engaging associates, delivering company merchandise execution strategies and coaching associates on selling skills. REPORTS TO: KEY PARTNERSHIPS: General Manager SVG 4 - 5 Assistant Manager of Merchandise SVG 1 - 3 Assistant Manager of Customer Experience, Operations Supervisor, Customer Experience Supervisor KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Supports the Manager on Duty program - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• Put to Fixture / Restock / RFID & Inventory - Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload - Assists in the put to fixture step in the Door To Floor Process - Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Manages Shoe on Display restocking process, including mis mates and stockroom organization - Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes

• SET / Visual / Environment - Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Manages the execution of Radio Frequency Identification scans (RFID) - Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Manages visual properties and responsible for stockroom maintenance

• Team Development - Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team • Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Temecula, CA 92591: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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