Who is Pinnacle?

At Pinnacle, we improve senior care by helping providers understand customer and employee experiences. Using our intuitive survey software and feedback tools, care providers become empowered to make positive changes within their organizations. We are a feedback, health-tech company impacting healthcare during times of unprecedented opportunity, and we think it’s great!

Our Pinnacle People are committed to living our core values:

• People are our purpose
• Do the right thing
• Our offerings are simple, useful, beautiful
• Feedback is in our DNA

The Opportunity

Want to help make a difference in the customer experience in senior care? Our Satisfaction Survey Representatives (SSR's) conduct brief phone surveys which gather feedback about the experience people have had at different types of healthcare facilities. You will be speaking directly to the resident or their responsible party, asking about their experiences. Their tasks include preparing patient information, confirming call history to determine survey eligibility, and performing the surveys themselves.

We perform many different types of surveys, all related to senior-care patient satisfaction. We call outbound to the entire continental United States and Puerto Rico.

SSR's are expected to maintain a consistent rhythm of dialing and to adhere to an efficient system of call preparation which will be covered during the training process.

This is a work from home part time position and will require stable internet and a quiet environment. Pinnacle will provide all other necessary equipment. We are not able to pursue international candidates or candidates working outside the state of Utah at this time.

Responsibilities

• Performing of a wide range of surveys
• Dictation of answers during a live survey
• Typing Speed at least 50 wpm is preferred
• Accurately conducting a survey eligibility check to a list of possible respondents
• Tracking of performance and hours
• Basic computer literacy required
• Bilingual SSR (English/Spanish) is preferred

Qualifications

• Organization skills
• High attention to detail
• Commitment to efficiency and accuracy
• Previous surveying experience a plus
• Excellent communication skills, both written and verbal
• Adherence to scripting and other Quality Assurance rules
  
• Must have their own reliable computer and internet

Employees have the ability to earn a bonus.

Monday thru Saturday morning, afternoon or evening hours.

Voted one of Salt Lake Tribunes Top Workplaces for five consecutive years in a row.

Benefits You'll Enjoy (benefits may vary depending on the full/part time status)

• Paid Time Off (PTO)
  
• Fitness Plan
  
• Monthly stipends to recognize and be recognized by others
• Company events