Summary:

Family Practice Center, P.C. is a comprehensive, high-volume family practice medical group looking for schedulers/ phone operators to join our growing team. We pride ourselves on providing a wide variety of healthcare needs for our patients including top-level care and in-house-diagnostic testing. We are proud to have become one of the highest-rated primary care practices with multiple locations in the metropolitan Atlanta area. Our number one priority is providing quality patient care, and as a team member you will support your colleagues, providers, and patients by offering the highest level of customer service.

At Family Practice Center, we offer an attractive benefits package including 401(k), paid time off and health insurance options.

The ideal candidate for our phone operator must have excellent customer service and communication skills and bring a strong patient-centered approach. Other important skills and qualities include: proficient computer skills, critical thinking skills, attention to detail, strong work ethic and a team oriented spirit. Please see more detail required for this very important position.

Responsibilities:

v Assist patients over the phone

v Follow all HIPAA and Family Practice Center standards when conducting calls

v Schedule appointments with the providers according to practice and provider standards

v Enter patient demographics, insurance information, and appointment specific details into our EMR system

v Accurately document patient encounters

v v Route phone calls and messages to the appropriate department

v Effectively communicate all FPC’s appointment and billing policies

v Vet and field patient concerns/complaints or feedback to the Front office manager or Practice Administrator

v Most importantly maintain a professional and positive attitude with coworkers and patient

Qualifications:

v Strong verbal and written communication skills

v Proficient computer skills

v High School Diploma or GED Required

v Excellent organization skills and ability to multi-task

v Knowledge of EMR and/or EPIC system preferred

Benefits:

v Paid time off

v Partially paid health insurance, dental/vision/AFLAC offered

v 401(k)

v Paid parking

v Scrub reimbursement

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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