The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduler is responsible for scheduling clients and caregivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

• Greet and welcome each visitor in a friendly, warm and professional manner.
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.
• Create and maintain client and caregiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and caregiver activity utilizing the software system.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Follow up with all client and caregiver issues to ensure their problems are resolved.
• Order and stock office supplies.

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills, and Abilities:

• Must be an excellent problem solver with a great personality who listens effectively and fits into a mission-oriented culture.
• Must be organized and be Proactive vs. Reactive in approaching their work.
• Must be coachable, adaptable, low stress and comfortable with change.
• Must have the ability to work independently and seek out solutions and knowledge using corporately provided resources.
• Must be firm, fair and consistent and compassionate.
• Must have the ability to work independently, maintain the confidentiality of the information and meet deadlines
• Must have the ability to establish good working relationships with office colleagues, clients, and caregivers.
• Must be patient and congenial with great phone presence.
• Must have good computer skills and be a self-learner.
• Must have the availability to work occasional evenings and weekends when required.
• Must present a professional appearance and demeanor in the office.
• Knowledge of the senior care industry or social services is a plus.

Job Type: Full-time

Pay: $30,000.00 - $32,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chambersburg, PA 17201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.