Security Guard Job at Hollywood Casino Baton Rouge
Hollywood Casino Baton Rouge Baton Rouge, LA 70802
$12.50 - $14.50 an hour
Security Guard/Officer
Hooray for Hollywood! We are currently seeking talented and motivated candidates to join our team as Security Officers - do you have what it takes?
Job Responsibilities include:
Hooray for Hollywood! We are currently seeking talented and motivated candidates to join our team as Security Officers - do you have what it takes?
Job Responsibilities include:
- Safeguarding the assets of Hollywood Casino, our guests and team members by providing a safe and fun gaming and entertainment environment.
- Exhibiting a friendly, helpful and courteous manner when dealing with customers and fellow team members to ensure a top-notch guest experience when delivering on internal and external guest requests. Offer wheelchair assistance to guests when asked.
- Creating a safe on-property environment by staying alert for all safety concerns, remaining alert and vigilant while on shift, and responding to all emergencies with the appropriate sense of urgency.
- Surveying and watching casino guests at all times and curtailing inappropriate behavior immediately. Ensure safety of all guests by following intoxication procedures.
- Managing physical or verbal confrontation between guests, team members and others by employing de-escalation tactics, using a minimal amount of force or guest/team member restraint.
- Working closely with Security Supervisors to ensure compliance with company policies and all local, state and federal statues and gaming regulations. Comprehends and enforces all gaming laws and regulations which apply to the functions and duties of the Security Department.
- Assisting with Valet duties when function is short staffed.
Qualifications and Requirements:
- Must be at least 21 years of age.
- High school diploma or equivalent.
- Knowledge of casino security and/or security practices
- Experience successfully diffusing highly-charged, emotional situations and confrontation
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or team members of organization.
- At least 6 months experience in customer service and/or security field preferred.
- Must possess excellent interpersonal skills.
- Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment.
- Good oral and written communication skills, must be fluent and literate in English.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to obtain (or have) an active for Louisiana Gaming License.
Employee must successfully complete RVP training.
Employee must have an active and valid driver’s license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is can range from moderate to loud.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Employee may be required to spend extended time standing, walking, climbing and/or descending stairs.
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