Senior Customer Service Representative Job at Freeman's Custom Cabinets
Freeman's Custom Cabinets Charlotte, NC
$21 - $27 an hour
What You’ll Do:
- Provide excellent customer service by being emphatic and professional in every interaction
- Update customer information in the customer service database during and after each interaction.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Coordinate with help desk staff to troubleshoot issues.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
QUALIFICATIONS :
- High school diploma or equivalent; higher degree in a relevant discipline preferred
- Exceptional customer service, active listening and verbal and written communication skills,
- Understanding of company products, services and policies
- Proficiency with computers, especially with CRM software and strong typing skills.
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision-making skills
- Adaptability and accountability
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Temporarily remote
Ability to commute/relocate:
- Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.