Mayo Collaborative Services (MCS) Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCS goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCS Operations. MCS Operations serves as the functional link that enables MCS strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCS business units and are directly controlled by MCS Operations.

The Senior Manager - MCS Operations will support the Logistics Operations teams and coordinates with the Director - MCS Operations for the planning, budget, FTE, capital, and performance metrics for operational support of each MCS business unit.

• Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCS Operations in alignment with business and department objectives.
• Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems.
• Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration.
• Regulates staffing in accordance with fluctuating workload.
• Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications.
• Performs duties independently and initiates judgment in handling a variety of management issues.
• Domestic and/or international travel required.

• A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required for this position.

• Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field.

• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders. Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills. Must have ability and confidence to effectively function independently, be a self-starter, and a team player. Must have led direct reports in previous positions. Must be capable of effectively presenting to internal and external groups. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.

**This position has the possibility to be full-time remote

Additional Qualifications:

Master's degree preferred.

**Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.