Department Summary:
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH. Job Duties and Responsibilities:
Primary responsibilities fall into the following categories:
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Salary Range: USD $57400.00 - $82000.00 / Year
DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
DISH is seeking a strongly motivated Business Operations Analyst to drive operational strategy within the Customer Experience Skill Management department. Our Skill Management team acts as business managers for thousands of agents, strategically defining skills, processes, and tool usage to improve the customer experience. The team lives at the junction of meeting the needs of a variety of business partners, coordinating execution with internal teams and ensuring our front-line teams have the resources to be successful while interacting with our customers.
Primary responsibilities fall into the following categories:
- Actively and consistently support efforts to simplify and enhance the customer experience
- Attention to detail and desire to improve customer experience
- Develop expertise around products to provide SME support
- Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material
- Continuously improve content and processes used to provide a world class customer experience
- Collaborate through partnership with other departments within the company on strategic change initiatives
- Design, prioritize, and execute projects that drive CXO and DISH strategic objectives
A successful Business Operations Analyst in CXO Customer Service Skill Management will have the following:
- A bachelor's degree or 3+ years of relevant experience
- Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
- Self-motivation and ability to maintain a positive attitude in the most stressful situations
- Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
- Excellent organizational and time management skills
- Capacity to deliver a technical message to a non-technical audience
- Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions
- Minimal travel is standard for this role
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
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