Who will love this job

• A Driver who works with purpose and passion; someone who will elevate our team through new perspectives, ideas, and solutions.
• A Self-starter who exhibits a can-do, team-oriented demeanor. Well organized and able to work effectively on multiple projects and project types, in a timely manner, with limited management oversight.
• An Effective influencer who relies on their good ideas and collaborative style, not their title, to influence and direct internal and external teams to achieve desired outcomes.
• A Creative problem solver who thrives on uncovering simple solutions to complex problems where the solution is not immediately known.
• A B2B reseller channel expert who understands how to build mutually beneficial and lasting relationships with channel partners including collaborative strategies and execution plans for sales/marketing success for joint solutions.
• A Curious mind who strongly believes in continuous education and relentlessly pursues knowledge and excellence both in subjects of professional and personal interest.
• A Data-driven decision maker who harnesses the power of data to solve problems and implement creative decisions.
• A Collaborator who partners with cross functional teams and is comfortable working with different groups from Marketing to Product to Engineering.

• Develop and maintain key processes, policies, metrics and performance indicators to measure overall performance of the Partners business and provide foundation for continuous improvement. (E.g., Program Approach, Governance, Risk Management, Issues Management, Change Control, etc.) with foundational goals of consistency, predictability, and reliability.
• Provide guidance to operations leaders to identify risks, improve execution and remove barriers to execution.
• Collaborate with product and engineering teams to build and launch new features and programs impacting DrFirst's Partners.
• Encourage strategic planning, process improvement, and standardization where suitable.
• Drive a culture of innovation and be an agent of change.
• Monitor KPIs trends, forecast future performance, and develop shareable data analyses based on metrics.
• Improve partner experience and partner engagement by understanding their needs and pain points. Identify, deep dive, and resolve issues surfaced through data and anecdotal input from customers, vendors, or operations stakeholders.
• Ensure predictable, consistent, and successful delivery of the program as defined in the program charter/scope.

• Bachelor’s degree in business or equivalent field of study

• 5+ years of previous program leadership and/or relevant consulting experience within in a matrixed management organization working with cross-functional teams and processes
• Proven track record of project management experience solving complex business problems from diagnosis through execution
• Comfortable visualizing data, and developing programs around it
• Ability to analyze and interpret data and continually evolve based on key learnings

• Ability to manage multiple projects at one time and handle shifting priorities
• Ability to prioritize and organize effectively
• Knowledge of and demonstrated experience in program management frameworks, knowledge groups & life cycles
• Strong analytical skills, proficient working in advanced Excel and SQL, experience working with large data sets
• Strong time management and organizational skills
• Ability to operate in an entrepreneurial environment

• PMP Certification
• 5+ years Medication Management Program Management Experience (Pharmacy, Pharma, Payer, Provider/Hospital, etc.)

• Experience establishing and improving organizational change management practices
• Change Management Certification (Prosci, CCMP, etc.)