FrankCrum is a Top Workplace!

FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are happy to announce a full-time, hybrid Senior Support Technician position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.

• Performs work on servers, network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.
• Evaluates workload and capacity of systems to determine feasibility of expanding or enhancing computer operations. Makes recommendations for improvements in computer systems.
• Evaluates and tests vendor-supplied software packages, upgrades, and patches for microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.
• Conducts system backups, capacity reviews, patching levels, performance monitoring and tuning. Maintains systems configurations to ensure maximum uptime and performance.
• Performs various system administration functions including active directory maintenance, patch management, email configuration, appliance configuration, system functions such as releasing jobs, emails, updating parameters, software, and hardware upgrades. Coordinates work requests with external vendors.
• Maintains system security, adds and removes users, maintains security settings, and performs periodic reviews.
• Provides user support. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Provides help desk coverage. Maintains help desk tracking system.
• Stays current with technology. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Achieves and maintains relevant certifications.
• Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked-in.

The Attributes We Seek

Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent. A high school diploma or equivalent and three (3) years of experience required in areas such as Microsoft technology knowledge including Server, Exchange, Azure AD, Active Directory, O/S patches. Security appliances for spam management, firewalls, local area networking, storage area networks, PC, laptops, virtual machines, VDIs, telephony products, disaster recovery, and virtualization. Experience imaging/configuring computers is needed.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health insurance is $0 paycheck cost for employee's coverage and only $150/month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to $5,250 tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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