Server Job at McAlear Winery LLC
Reports To
General Manager
Job Summary
Provide timely, accurate and friendly service while serving food and wine of the highest quality for our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return.
Activities & Responsibilities
Primary
o Promote, work, and act in a manner consistent with the mission of Urban Pine Winery (UPW). UPW is in the business of providing an unforgettable wine experience through excellent service, knowledge, and personalized products.
o Up-sell wine club memberships, winery events, UPW’s private party space, custom wine labels, holiday gift baskets, promotions.
o Polish wine glasses during off-times, assist with winemaking tasks, clean and do side-work.
o Prepare and serve alcoholic and non-alcoholic drinks consistent with the UPW’s standard drink recipes.
o Accept guest payment, process credit card charges, and make changes if necessary.
o Check identification of guests to verify age requirements for purchase of alcohol.
o Clean and sterilize glasses, utensils, and bar equipment.
o Balance cash receipts.
o Record drink orders accurately and immediately after having received them into the register system.
o Attempt to limit problems and liability related to guests’ excessive drinking by taking steps such as persuading guests to stop drinking, or ordering taxis or other transportation for intoxicated guests.
o Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
o Present drink menus, make recommendations, and answer questions regarding beverages.
o Take beverage orders from serving staff or directly from guests seated at the bar.
o Clean bars, work areas, and tables.
o Reset tables in bar area.
o Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
o Serve food items to guests seated at tables.
o Arrange and maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation, promotion of beverages, and attractive displays.
o Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
o Recognize and learn the names of regular guests.
o Assist the restocking and replenishment of bar inventory and supplies.
o Report all equipment problems and bar maintenance issues to the General Manager.
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
o Plan, organize, and control the operations of a tasting area and tables.
o Work with other servers, the kitchen staff, and management to come up with new ideas and to communicate feedback from guests so UPW can give guests an unforgettable experience.
o Provide guests with information about local areas, including giving directions.
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