Service Advisor Job at Guntersville Chevrolet

Guntersville Chevrolet Guntersville, AL 35976

Why Guntersville Chevrolet?

Come live the lake life! Guntersville Chevrolet is located in Guntersville, Alabama, chosen by Relocate America as one of the “100 Best Places to Live in America”. One of the main draws to the area is beautiful Lake Guntersville, the state's largest lake with over 69,000 acres. Our lake is home to three State Parks, championship bass fishing, boat races, a beautiful new City Harbor and so much more!

At Guntersville Chevrolet, nothing is more important to us than our customers and our employees. Guntersville Chevrolet offers the best of both worlds. Not only are we a family dealership, but we are also part of a larger corporate chain, Newton Motor Group. As an employee, you will receive the benefits of working for a family run local business but you'll also receive the benefits that large corporations have when it comes to health benefits, facilities and more.

What We Offer:

  • Medical, Dental, Vision, Life and Disability after 90 days
  • 401k after 1 year
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Clear career progression with an opportunity to be promoted from within
  • Employee vehicle purchase and service discounts

Responsibilities

  • Greets customers promptly.
  • Obtains customer and vehicle information.
  • Clearly reports all vehicle symptoms as described by the customer.
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history.
  • Prepares complete and accurate estimate of cost for labor and parts.
  • Establishes follow-up time.
  • Monitors the progress of each vehicle throughout the day, updating customers frequently.
  • Verifies that final invoice reconciles with work performed on the repair order.
  • Explains all completed work and charges to customers.
  • Answers phone calls regarding to setting appointments and repair status updates of vehicles.

Qualifications

  • Minimum 1 year experience in a service advisory role required.
  • Knowledge of automobiles
  • Positive attitude
  • CSI focused.
  • Knowledge of Reynolds & Reynolds dealer management system (preferably)
  • Valid driver's license
  • Self-Motivated


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws




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