Audi of Indianapolis is looking for a full-time Hi-Line Service Advisor to join our team! Our Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

About Tom Wood Group

Tom Wood is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, Tom Wood, Inc. has grown to eighteen franchises with locations throughout the Midwest and New Zealand. Our franchises include thirteen automotive brands, Tom Wood Collision, Sixt Rental Car, Big O Tires, Tom Wood Aviation, Tom Wood Powersports, Tom Wood Outdoor Equipment, Integrity Insurance, Quality Leasing, and Premier Acceptance. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,100+ team members, our loyal guests, and the communities that we serve.

BENEFITS

And as a member of the Tom Wood Group team, you’ll not only have a solid career foundation, but also receive the benefits associated with a large corporation including Paid Time Off, Paid Vacation and Holidays, Health, Vision, Dental, Life, and Short Term Disability insurance, and company-matching 401(k). We also provide Paid Company Training, have an Employee Assistance Program, Tuition Reimbursement, and great opportunities for future advancement.

RESPONSIBILITIES:

• Meets or exceeds dealership objectives and goals for the service department.
• Advises customers about necessary services for routine maintenance.
• Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
• Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
• Follows manufacturer guidelines for handling warranty concerns. Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or factory standards
• Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.

QUALIFICATIONS:

• Hold a valid driver’s license with a clean driving record Team oriented, flexible, and focused on maintaining a high level of customer service
• Communicates clearly and works with customers to provide the best service
• Presents themselves in a professional manner at all times around the customers and stays calm under pressure
• Is organized and has functional computer skills

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an equal opportunity employer - Drug and Tobacco-Free Campus