Job Description

SUMMARY

Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Greets customers at the cashier window in a pleasant and professional manner.

Computes customer bills.

Receives cash, checks and credit card payments from customers; records amount received.

Makes change and issues receipts to customers.

Provides cash refunds or credit memorandums to customers for returned merchandise.

Operates cash register.

Reconciles cash drawer daily.

Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

Maintains and files repair orders, parts invoices, and rental forms; lists missing documents. Ensuring the individual checking out a rental unit is 21 or over with a valid driver’s license, insurance, credit card and open work order for a vehicle in Service or Body Shop. *No manager can over ride this requirement.

Closes all open invoices.

Reconciles gas purchase statements.

Assists service and parts department with telephone coverage.

Provides clerical and secretarial assistance to parts and service departments.

Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.

Keeps up the appearance of the Parkway Boutique. Arranging products, dusting, labeling prices, marking inventory for tracking purposes and ordering additional inventory as needed.

Maintains a professional appearance.

Keeps work area neat and clean.

Performs other duties as assigned.

MARGINAL DUTIES include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.

This is not necessarily an exhaustive list of responsibilities, skills duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments).