Service Center Analyst I Job at BOK Financial
Primarily responsible for Tier I software and hardware support, providing a wide range of technical advice, guidance and training to employees using company owned computer systems and applications. Secondary responsibilities include accurate monitoring and escalation of company security alarms.
Our team is committed to delivering the best IT solutions for our lines of business and internal employees. The team is centralized into one room at our Technology Center to allow for enhanced teamwork. We collaborate amongst ourselves and other IT members to share experiences and help one another. It is a fast-paced, ever-changing, yet fun environment with a number of new exciting initiatives.
The mission of IT is to Enable Business Success and Create Raving Fans. We do this through our shared quest to continuously improve while simultaneously looking at ways to optimize our applications and processes. We are a determined, smart, and collaborative group that is eager to welcome you to the team.
- You will focus on day to day operations and serve as the initial contact for all system issues.
- You will utilize your vast knowledge of troubleshooting to identify and diagnose problems encountered by end-users.
- You will apply your tracking and documentation skills for issues that need to be escalated.
- You will monitor security alarms for over 225 banking and ATM locations.
- You will use your customer service skills to provide a positive experience for all end users.
This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Computer Technology/Science or a related field and 2-5 years of directly related experience in computer systems and technical support or equivalent combination of education and experience.
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
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