About the Company:

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Job Description:

The Resident Services Coordinator is the face person of our property management team and ensures that the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

• Supports the management team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Fosters resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Takes ownership of resident concerns with solutions-oriented and caring attention while seeking Manager support in a timely manner.
• Schedules move-in and moves out inspections with residents.
• Assists with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Schedules freight elevator for move-ins and move-outs.
• Organizes and manages inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.
• Supports the leasing team with the assistance of file checklist tasks in anticipation for new leases.
• Shops competitive properties .
• Assists with company/vendor sponsored resident events.
• Assists with community wide eblasts and, resident notices and elevator displays.
• Maintains exceptional standard of leasing office, tour path, and model apartments.
• Reviews unit turn requirements with supervisor prior to move-ins.
• Completes move-in requirements & packets, final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
• Prepares and distributes move-in gifts for all new residents moving in.
• Provides exceptional service to customers, vendors, and colleagues.
• Promotes and participates in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Completes all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties as required.

Summary of Qualifications & Requirements:

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.