Duties and Responsibilities:

• Welcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needs
• Establishes a rapport with customers by demonstrating a friendly, welcoming and professional demeanor always
• Engages customers and provides assistance to achieve the request
• Maintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
• Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources

• Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly

• Provides professional resume, networking and interviewing guidance that is customized
• Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
• Facilitates Workforce Solutions seminars
• Assist customers patiently with problems, and complaints – remain courteous when dealing with difficult and angry customers

• Supports customers in using computers and other equipment in the resource area Shares current local labor market information
• Provides support for customers by answering the phone, interacting face to face, by email, live chat, or social media as assigned
• Performs other duties as assigned
• Bilingual Spanish – Preferred

Experience
Required

• 2 year(s): Customer service where skills learned are transferable to a position at Workforce Solutions.

Education
Required

• High School or better

Preferred

• Some college or better

Skills
Required

• Microsoft Outlook
• Microsoft Office
• Customer Service

Preferred

• Task Management
• Multitasking
• Correspondence
• Conflict Resolution
• Communication
• Active Listening

Behaviors
Preferred

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Location: 3549 Palmer Hwy.,Texas City,Texas,775906513,United States, Texas City, TX 77590

Job Type: Full-time

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