Customer Service Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

What Does a Dispatcher Do?

• Excellent communication skills to collaborate with others under any type of condition

• Excellent clerical and organizational skills to keep track of schedules, routes and personnel

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different, and sometimes conflicting, events happening at the same time

• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

• Ability to relay information in a fast-paced environment

Responsibilities:

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel

• Using telephones, two-way radios or text messages to contact employees or emergency personnel

• Speaking with supervisors or customers to resolve problems, requests for services or equipment

• Preparing daily work such as schedules

• Preparing work orders for crew or receiving work orders from work crews

• Being in charge of communications within company assigned territories

• Keeping and organizing work requests, customer requests, vendor requests and completed work requests.

Qualifications:

• Excellent communication skills to collaborate with others under any type of condition

• Excellent clerical and organizational skills to keep track of schedules, routes and personnel

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different, and sometimes conflicting, events happening at the same time

• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

• Ability to relay information in a fast-paced environment

Thank you!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Hillsborough, NJ 08844: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working for Water Damage Restoration?

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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