Transport Equipment is a Mack & Volvo Truck Dealership. We have 3 locations, Spokane Valley, WA. Missoula, MT. and Lewiston, ID. We are a family owned company established in 1983. We take care of our customers and our employees. Extensive training opportunities offered in the 1st year with on going training offered throughout employment.

This position is responsible for all service department activities, including directing repairs, maintenance and activities to provide excellent customer service to our customers & our internal departments.

• Operate as a profit center, control costs, minimize expenditures and operate within budget constraints.
• Maintain good customer relations; intercede to help resolve problems & enhance relations.
• Oversee the work order closing process, review work orders for accuracy & completeness for parts & labor.
• Help the Service Writers prepare quotes and promote the companies capabilities to our customers.
• Provide continuous communication to our customers regarding repairs, associated costs and time estimates.
• Interact with Service Technicians and help provide insight to Service Writers for best practices regarding repairs.
• Review credit histories with our customers prior to closing Repair Orders.
• Continue ongoing education to self & employees regarding latest OEM updates, process changes and recommendations.
• Interview, hire, promote from within, do employee reviews, conduct safety meetings, discipline and encourage when appropriate.
• Conduct, show and provide a positive work environment for all employees.
• Oversee the inventory and maintenance of department tools, equipment and supplies. This includes company vehicles.
• Lead by example and provide failure analysis for the department.
• Hourly pay will be determined by experience.

Job Type: Full-time

Pay: $35.00 - $39.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

• Management: 4 years (Required)

Language:

• English (Required)

Work Location: In person

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