Job Description

The Automotive Service Receptionist is responsible to receive customers with a sincere greeting and warm smile. Within seconds, the Receptionist will provide a pleasant and welcoming first impression for our valued clientele. Understanding that the customers' need to obtain automotive service/repair (along with associated costs) is a reluctant purchase, the Receptionist takes strides to engage the customer in a positive and reassuring manner. Acting as the front line point-of-contact for the Service Department, the Receptionist sets the tone by being an outstanding listener. He/She documents the problem(s), recounts it to the customer, and then sets expectations in terms of the cost and delivery time line. The ideal Automotive Service Receptionist has a working knowledge of the automotive industry, an aptitude and interest in automotive repair, strong administrative and organizational skills, and exceptional interpersonal skills.

RESPONSIBILITIES

• Answers incoming telephone calls and route calls quickly and efficiently to the appropriate person/department
• Meets and greets all Service Center clientele in a warm, sincere, and helpful manner
• Arranges service or repair and sets expectations for cost and completion
• Coordinates questions and issues with the appropriate department personnel
• Assists with problem resolution as required
• Performs other duties as assigned
• Provides administrative assistance as needed

QUALIFICATIONS

• High school diploma or GED required
• Must be at least 18 years old
• Strong communication, presentation and writing skills
• Excellent telephone skills
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• An impressive work ethic
• Genuinely helpful attitude and friendly demeanor

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand and lift heavy objects as needed.The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate includes nine core dealerships consisting of ten brands of automobiles, a Pre-owned Car and Truck Liquidation Outlet plus a state-of-the-art Collision Center, and over 550 employees on its payroll. The dealerships are comprised of Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake (2 locations); Southern Buick GMC and Southern Kia in Virginia Beach; Southern Volkswagen-Greenbrier in Chesapeake; Southern Buick GMC-Greenbrier and Southern Kia-Greenbrier in Chesapeake; Southern Dodge Chrysler Jeep Ram FIAT and Southern Alfa Romeo in Norfolk. The wholesale center, Pre-owned Car and Truck Liquidation Outlet, is located in Chesapeake and Southern Collision Center-Greenbrier's big body shop is located in Chesapeake, too.

The Dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

We strive to achieve personal and professional growth within the dealerships, and we guarantee that once you become part of this family, you will not want to leave.

Take advantage of this opportunity to work for one of the Biggest and Best in Hampton Roads!

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• Health Insurance
• Health Savings Account
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program
• Direct Deposit