Shift Manager / Crew Lead / Team Lead Job at A&W Restaurant - Lodi

A&W Restaurant - Lodi Lodi, CA 95240

Lodi, where it all began! The birthplace of A&W, since 1919.
Come be a part of history!

A&W has over 625 locally owned and operated restaurants to date and is still growing their story.
Many franchise owners started out as Car Hops or Cooks and worked their way up to ownership. Many of these restaurants are owned and operated by women.

Are you looking for a career in the food industry? Have you thought about someday owing your own restaurant, or business?

Come work for A&W Restaurant in Lodi CA where it all started. Find out if this is the right path for you!
We are family owned like most of our A&W Restaurant family. We have had many employees that have gone on to be successful entrepreneurs in restaurants and in other industries.

Position Title: Team Leader
Job Type: Hourly, Non-exempt
Position Summary: Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.
Summary of Key Responsibilities (include, but are not limited to, the following):
  • Works in various positions as needed during shift in addition to Supervisor duties.
  • Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
  • Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
  • Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
  • Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
  • Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
  • Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
  • Communicates effectively. Filters information between RGM and Team Members as needed.
  • Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, and maintaining financial and labor records.
  • Sets the standard for regular and consistent attendance and punctuality.
Required Knowledge, Skills and Abilities
  • Knowledge of food service operations. Minimum one year of experience in industry.
  • Knowledge of food safety and physical safety guidelines
  • Strong interpersonal skills
  • Strong customer service skills
  • Strong problem solving skills
  • Effective communication, orally and in writing, with Team Members and guests
  • Develop and maintain effective working relationships
  • Lead and motivate a team, even during challenging times
Physical Requirements:
  • Able to lift up to 40 pounds.
  • Must be able to stand and exert fast-paced mobility for periods up to 4 (four) to 8
(eight) hours in length.

Availability Requirements:
  • Must have flexible availability for scheduling
  • Must be available for both opening and closing shifts
  • Must be able to work beyond scheduled hours as business requires
  • 2 years experience in Fast Food
  • At least 1 year as a Shift Leader or Assistant Manager
  • Must have Food Saftey Certification
  • Enjoy people and take pride in what you do
Benefits
  • Sick Paid Leave
  • Vacation
  • Free Meals
  • IRA Savings Account
Job Type: Full-time or Part-Time

Requirements/Responsibilities
A successful canidate will have following;
  • 2 years experience in Fast Food
  • At least 1 year as a Shift Leader or Assistant Manager
  • Must have Food Saftey Certification
  • Enjoy people and take pride in what you do
Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.


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