This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: inventory management, order management, chemical management, glassware washing, material handling, and media preparation. This position will apply the functionality of systems and applications relevant to the job function, such as: RIMS, chemical management software, procurement applications, and the Microsoft Office suite of programs. Customer interface interpersonal skills are required. It is also expected that this position will have a basic understanding of the performance metrics applicable to site specific activities.

Key Responsibilities:

• Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
• Makes decisions and uses available resources to meet customer requirements, independently.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Communicates with supervisor any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies.
• Uses systems as required by job function.

• Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Performs other duties as assigned by management.

Job-Specific Duties may include:

• Inventory Management:
  • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
  • Perform on-site program replenishments and disbursements.
  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
  • Remove cardboard and trash as needed (detrashing).
  • Deliver direct shipment orders to end users.
• Sourcing/Order Management:
  • Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
  • Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
• Chemical Management:
  • Receive, register and track all chemical containers throughout the facility.
  • Perform routine audits of chemical inventory database.
  • Provide chemical inventory reports upon request.
  • Distribute chemicals throughout facility and upon request.
  • Follow all safety guidelines related to the handling and movement of chemical containers.

Minimum Requirements/Qualifications:

• Must be able to read, write and speak English fluently.
• Displays a high level of confidentiality for both customer and Fisher.
• Must maintain Thermo Fisher Scientifics’ Four-I Values.
• Experience in laboratory setting or services preferred; experience in GLP/GMP environment a plus.
• Must possess a High School Diploma.

Non-Negotiable Hiring Criteria:

• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
• Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
• Must possess the organizational skills to multi-task and meet deadlines as needed.
• Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

Working Conditions:

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently at a customer location.
• Extensive walking may be required.
• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
• Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
• May be able to use material handling equipment such as push carts and pallet jacks.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
• Some areas require steel toe shoes, bump hats and/or safety glasses
• Must be able to work overtime as required.