OVERVIEW

Join our team as a Spa Coordinator for Wildflower Farms serving the needs of the business, our guests, and our colleagues by working closely on shifts with the team to greet guests, schedule spa appointments, assist guests in the boutique, promote retail, and ensure guest service standards are consistently being met or exceeded.

DUTIES AND RESPONSIBILITIES

• Greetings to all guests

• Must have great telephone skills and follow The Madeline Spa Telephone Etiquette and Guidelines

• Assisting guests with questions regarding spa services and products

• The ability to explain, sell and book appointments

• Checking the guest into the computer system and charging for services performed

• Responsible for the sale and service of all retail products to guests

• Responsible for maintaining the retail area of the spa in a clean and orderly manner

• Knowledgeable of the features and benefits of all retail offerings, product sales, and promotions.

• Effectively recommend products to meet the needs of our guests.

• Properly open and close spa and or salon each day according to Standard Operating Procedures.

• Provide guests with detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.

• The ability to handle guest comments and concerns in a timely and appropriate manner.

• Be knowledgeable on spa software, credit card machines, and copier/scanner.

• Handle Gift Cards

• Be knowledgeable about the hotel/spa and speak confidently about other outlets in the hotel.

QUALIFICATION REQUIREMENTS

Required

• Computer and Telephone skills

• Impeccable attention to details

• Able to work on a flexible schedule, including weekends and holidays, according to department needs

• Prior experience in Front Desk

Desirable

• Experience at a luxury hospitality property

• Superior professional appearance and manner, good character to work on a fast-paced team

• Prior experience in Front Desk Spa

Our Company & Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, spas, and gracious yet unobtrusive service. With 22 hotels and resorts and eight new hotels under development in the next 18 months, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, and social @AubergeResorts and #AlwaysAuberge.

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of a life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Wildflower Farms complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.