Specialist, Student Accounts Job at Stevenson University
Specialist, Student Accounts
Stevenson University
Summary:
Stevenson University
Responsible for ensuring accurate and timely processing of receivables and assisting the department with customer service goals. The Specialist assists in call center, front desk support, and department email inbox, playing a significant role by providing excellent service to the Stevenson University community.
Department: Enrollment Management: Student Accounts
Education/Experience:
Associates degree plus two years related work experience or equivalent combination of education and experience. Experience in higher education and with Ellucian preferred.
Knowledge/Skills/Ability:
- Excellent telephone etiquette and communication skills.
- Knowledge of general accounting practices
- Solid working knowledge of Microsoft Office and database systems
- Experience with Ellucian, Blackboard, Entrinsik Informer preferred
- Ability to convey information effectively both verbally and in writing
- Ability to interact well with people of all ages and diverse backgrounds
- Ability to provide customer service and answer student inquiries regarding their financial status
- Ability to resolve problems in a professional and helpful manner
- Ability to manage multiple projects
- Ability to work independently as well as with a team
- Ability to maintain strict confidentiality
- Ability to work evenings and weekends as needed
- Ability to travel between campuses as needed
Physical Requirements:
Light work: exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions. Requires physical abilities consistent with a busy office environment on a university campus. Daily work with computers, monitors, telephones, copy machines, and other office equipment.
Essential Functions:
- Primary responsibility to perform employer and other third-party invoicing, payment processing and reconciliation. Estimates and reports outside payments to Financial Aid as needed.
- Work with Assistant Director and SU Online School on Sponsorship Billing systems/cohorts.
- Primary liaison for SU Online school as related to the student accounts. Attend Open Houses as needed.
- Maintain special discounts or waivers such as Graduate Assistant, State Cohen Scholars, Maryland National Guard, SUO, cohort pricing and VA programs.
- Review SU Online accounts for payment, restrictions and billing processes.
- Conduct written and phone call communications to students to resolve balance issues.
- Provide excellent customer service and counseling in guiding students and parents through all requirements and steps in the payment process. This position is the primary support of Customer Service Representative (CSR) for phones and front desk coverage, including taking payments. Requires working at front desk as needed, as well as consistent support of phone when calls are waiting, answering department email inbox as needed and providing coverage when CSR is unavailable.
- Process outside private scholarships, working in conjunction with the Financial Aid office.
- Assist with administration of the Employee Tuition Concession awards in conjunction with the Human Resources and Financial Aid Offices.
- Process various debits and credits in maintenance of student accounts and GL.
- Seek to have knowledge of financial aid awards, refunding processing, billing processes and other processes as needed in support of the Assistant Directors.
- Work in conjunction with Director, and Assistant Director to test, automate, and streamline processes and document procedures.
Reports To: Assistant Director, Student Accounts
Work Location: Owings Mills
Position Category: Staff
Position Type:
Months/Year: 12
Hrs/Week: 40
FLSA: Non-Exempt
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link: stevenson.peopleadmin.com
EOE/AA Employer of Minorities/Females/Veterans/Disability
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