Storage Managers are kind, caring, friendly, and charismatic. They also possess knowledge of the area where the storage facility is located, as many of our customers are moving residences from another town or state.

Experience:

• History in sales and/or customer service, self-storage preferred

Education:

• Obtained or obtaining a High School Diploma, GED, or Equivalent

Required Skills, Knowledge, and Characteristics:

• Be punctual
• Work as a team
• Follow company procedures (they reflect state requirements)
• Be cheerful and sincere to customers who need assistance
• Have the ability to view some difficult tasks as intriguing challenges
• Be honest, respectful, and helpful to all staff and store guests

High-Level Overview of Job Description

• Answer the phone with a welcoming greeting that immediately lets the caller know, just by your tone of voice, that you are glad they called US.
• Listening to and collecting customer information, (name, phone number, and reason for contact)
• Making every effort to make certain the caller knows where we are located
• Take reservations
• Performing Overlocks/Reverse Overlocks
• Leasing self-storage units
• Stay aware of which units are available to rent, their dimensions & square feet, and their monthly rates
• Check the site map before bringing prospects to a unit showing 1) make sure the unit has been cleaned and 2) locate the unit on the map
• Explain thoroughly the insurance program offer, gate hours of access, and rental agreement details confirming the need for a lock
• Be able to take rent payments; being careful to post payment accurately and always verifying information
• Be aware of how to check and balance cash & check receipts
• Help with contacting delinquent tenants, noting response or message left
• Maintain clean entrance and office
• Accurately filing move-ins and move-outs
• Collecting and distributing mail each day
• Following all training procedures as shown
• Being mindful of activities on the properties
• General Cleaning – includes units, property, hallways
• Duties assigned by the supervisor
• Use time clock

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Experience:

• Customer Service: 3 years (Preferred)
• Retail Management: 3 years (Preferred)

Work Location: In person

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