JOB DESCRIPTION

JOB TITLE: STORE MANAGER
MANAGEMENT POSITION
SALARY/ EXEMPT / HEALTH INSURANCE

JOB OBJECTIVE: To assume control of the retail facility under their direction and assume responsibility for all aspects of its operation. The Store Manager is to work efficiently and effectively with human, financial, and physical resources to determine and achieve organizational objectives. To follow internal guidelines and procedures to ensure customer retention and drive retail sales, including efficient and effective stocking of the store with quality merchandise that is priced and rotated correctly. Store Managers must hire, train, and lead staff in a manner that achieves overall organizational goals.

ESSENTIAL JOB FUNCTIONS:

1. To adhere to the following Standard Operating Procedures (SOP's):
a. SOP 1. Store Manager's responsibilities are to see that: i. Daily business ethics and conduct are followed. This applies to all personnel under their supervision. ii. Management decisions are made in the best interest of the company. iii. Proper accounting of all financial transactions is made. iv. He or she is knowledgeable of all laws, facts, and procedures pertaining to unemployment compensation, workers’ compensation, and employee hiring and termination. v. He or she is knowledgeable of all phases of store operations, including, but not limited to warehouse operations, merchandising, scheduling and payroll, pricing, maintenance of equipment, truck operations, storage requirements, banking procedures, and forms of advertisement used in the business. vi. The store under his or her control is kept neat, clean, and maintained in a manner customary to retail establishments and stocked on a daily basis. vii. All personnel are properly trained in their respective positions, and are knowledgeable of their duties and responsibilities. viii. The General Manager is informed of any situation that may affect the corporation financially, legally, morally, or politically. ix. All personnel, including themselves, are well groomed and suitably dressed for work. x. All policies and procedures set forth by the General Manager and Board of Directors are practiced, followed, and in place. Forms required will be completed legibly, accurately, and timely. Employee warning reports will outline detailed specifics of the reason for separation. xi. Proper merchandising, quality, pricing, and rotation are the direct responsibility of the Store Manager. The
Store Manager is responsible for preparation and overall management of seasonal items, sale items, and floor control. Items removed as trash or pulled as “rag-offs” should be inspected and verified continuously. xii. Daily business activities are performed and managed so as not to jeopardize insurance coverage or place the company at risk. Compliance suggestions and requirements will be followed immediately. xiii. The Store Manager must be able to communicate effectively with others and exercise “people skills”.

xiv. Domestic travel and holiday work or overtime will be required as necessary and periodically.

2. The Store Manager should conduct a periodic assessment of all business practices, internal controls, vendors, and operations and discuss findings with the General Manager. a. SOP 2. Cash Register Grand Total Readings i. Any discrepancies in grand total readings due to machine error must be verified by a certified cash register repairman. This verification will be given to the General Manager immediately following verification. b. SOP 3. Cash Paid Outs i. Cash paid outs will be held to a minimum. If the paid out is to be used at a business that accepts checks or corporate credit card, then these shall be used. Casual labor is strictly forbidden and anyone conducting work for the company must be an employee trained for the task required or an approved vendor. Each paid out will require a receipt. Paid out sheets will be kept current and legible with detailed explanations at all times. c. SOP 4. Bookkeeping i. It shall be the Store Manager's duty to see that all necessary forms and records are kept current and are prepared in a professional, legible manner. All records will be made available to the General Manager as required. d. SOP 5. Promotions of Store Level Employees i. No promotions will be given to any employee without the approval of the General Manager. Any changes in job assignment of employees made by the Store Manager will be considered a lateral move within the company. e. SOP 6. Wage Increase of Store Level Employees i. No wage increases will be given to any employee without first receiving approval from the General

Manager. f. SOP 7. Store Manager Promotions i. If a Store Manager is promoted, the next position will be General Manager or Store Manager at an alternative location. Store Managers may be relocated depending on the circumstance with or without notice and may be required to travel periodically as needed. g. SOP 8. Discharging and Hiring of Employees i. Store Managers are to terminate and hire personnel as necessary to comply with the policies and guidelines of the company. If possible, they should seek advice from the General Manager before disciplinary action is taken. If unsure of disciplinary action, the employee can be dismissed until the General Manager can be consulted (ie sent home). h. SOP 9. Employee Transfer and Re-Hires i. No employee is permitted to transfer from one store to another without the approval of the Store Manager from which the employee is leaving, and the approval of the General Manager. No person is to be re-hired without the approval of the General Manager.

i. SOP 10. Hiring of Relations
i. Prospective employees who are related to current employees must receive the approval of the General

Manager prior to their employment.
j. SOP 11. Misplaced, Lost, Stolen, or Missing Deposits i. Deposits are the responsibility of the Store Manager; therefore, any missing deposits will be deducted from the Store Manager's salary or commissions immediately. Robbery or burglary will be the only exception.

k. SOP 12. Employee Loans or Salary Advances
i. Company policy does not permit salary advances or loans.

l. SOP 13. Resolve Customer Situations / Store Incidents / Customer or Employee Injury
i. In the event of a situation on the general property or inside the retail store, the Store Manager should assume control. Store Managers are responsible for proper resolution of any situation including irate customers, rejecting unsatisfactory drop off donations, potential cheating or theft or customer injury.
Belligerent, loitering, or unsanitary customers are not wanted. Involve local authorities if required. ii. Proper documentation should be completed during an employee or customer injury and all witness information, even if not considered relevant, should be obtained and complete documentation is required including photographs of the scene from all angles.

m. SOP 14. Warehouse / Trucks / Unloading / Merchandise

i. Merchandise for the store will arrive almost daily on trucks. Product shipments will occur periodically during every month. The Store Manager should assume responsibility and control for the loading and unloading process and ensure the accuracy and timeliness of the process. Warehouse safety implementation and training should be reviewed regularly and discussed with the General Manager.

3. To obtain, know, and understand all job objectives and titles of each department and position within the store.
4. To know, understand, and perform or delegate every "essential job function" of each and every job description within the store.
5. To know, understand, and perform or delegate every "other job functions" of each and every job description within the store.
6. To possess and exercise the "essential physical characteristics" needed to execute each and every job description within the store.
7. To be able to perform in each and every environmental condition listed in all respective job descriptions within the store, including Truck Driver.

MINIMUM QUALIFICATIONS:

EDUCATION: The Store Manager must have a high school diploma or its equivalent. Any college experience or a college degree will be beneficial.
EXPERIENCE: Store Managers must have at least two years experience in a supervising capacity with another corporation or business. Any retail experience will be beneficial to the individual and the company.
LICENSES: The Store Manager must have any/all licenses, certifications, and/or registrations required for the performance of each and every job description within the stores.

OTHER: The Store Manager must be able to exercise simple skills with cellular telephones and computers (ie: send and receive text messages, send and receive e-mails and attachments).

ESSENTIAL PHYSICAL SKILLS: (These are the physical skills required to perform the essential job functions and their frequency during the work week.)

1. Every Store Manager is required to fill positions that are unoccupied. This may consist of him or her physically occupying the vacancy, depending on the availability of alternative resources; therefore, a Store Manager must meet each and every "essential physical skill" as listed in each and every job description within the store.

2. The Store Manager must be able to communicate effectively, both verbally and in writing, with customer and other employees.

ENVIRONMENTAL CONDITIONS: (These are the environmental conditions under which the employee would have to perform the essential job functions and their frequency during the work week.)

1. Every Store Manager must be able to perform in each and every environmental condition listed in all respective job description within the store.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bradenton, FL 34208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 2 years (Required)

Work Location: In person

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