Supervisor Claims

Repwest Insurance is seeking an experienced Claims Supervisor Portable U-Box and Storage units.

RepWest is a subsidiary of U-Haul Holding Company, the parent company of U-Haul International.

As a Supervisor, you will train your team of approximately 5 Claim Adjusters on procedures, policies, reporting requirements, and how to respond to Department of Insurance inquiries regarding insurance claims matters. You will ensure department procedures are implemented by performing routine claim file audits and regular, daily reviews of claim activity for each adjuster. You will be responsible for directing workflow; evenly dispersing new claims to each adjuster, managing to the severity of the claims, and ensuring the claims are touched within first 24 hours. You will also provide coaching and direction to employees, achieve high standards of productivity, work quality and timeliness. You will filter and evaluate complaints or escalated claims, as well as develop resolutions. The right candidate will establish and communicate performance standards, monitor performance through appropriate reviews, and utilize management information reports to identify performance trends, as well as assist the Claim Office Manager with forecasting of staffing needs and evaluations of individual and unit performance. **This position is in-office and does not offer remote opportunities.

Other Duties Performed Occasionally or Infrequently:

• Respond to inquiries on claims matters, providing early warning on high exposure claims
• Assist manager in budget forecasting and preparation of annual G&A budget
• Participate in special projects
• Lead training classes

Education/Experience:

• 4 - 5 years (including multi-line and/or commercial claim adjusting experience with minimum one years’ supervisory experience).
• Prefer Bachelor’s degree in Business or a related field, or the equivalent in experience.
• Casualty Underwriter (CPCU) courses is a plus but not required.
• Excellent communication skills and ability to provide clear direction to staff on claims and legal department matters.
• Strong interpersonal and time management skills required.
• Basic computer skills with knowledge of Microsoft Word and Excel.

Repwest Offers:

• Full Medical Coverage
• Prescription Plans
• Dental& Vision Plans
• New indoor fitness gym
• Gym Reimbursement program
• Registered Dietitian Program
• Weight Watchers
• Onsite Medical clinic for you and your family
• Career Stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days
• Employee Stock Ownership Plan (ESOP)
• 401 (k) Savings Plan
• Life Insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/membership
• Metlaw Legal Program
• Metlife auto and home insurance
• Mindset App Program
• Discounts on Cell Phone plans, hotels and more
• Lifelock Identity Theft
• Savvy consumer wellness programs-from health care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union
• Wellness Program

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.