SUMMARY:
United s Experiential Values include Make it Personal, Make it Easy, and Think Ahead . We are excited to bring on a new team member that can illuminate these values into our systems infrastructure that will improve the experience for both our employees and our customers. The Systems Improvement and Integration Engineer must effectively optimize and integrate different types of hardware, software, organizational procedures and database systems. Create thorough documentation for the process implemented to ensure that others can correctly interpret it. This role will involve a considerable and detailed amount of communication and work across all departments to identify and eliminate pain points for your customers. For this job, you must be passionate about bridging gaps that occur as a result of the constant development of technology. Position requires agility, drive, collaboration, leadership, organization, and good judgement. Promote a working environment that is innovative, cohesive and enables a positive team environment.

REPORTING:

Reports to the Director of Customer Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties include the following, but other duties may be assigned as required.

• Live out the United Core Values and be an example to others.
• Determine the needs of the organization to better optimize technology and improve system integration.
• Designs and implements integrated systems to meet organizational requirements.
• Ensure and determine that the outcome of the integration has met the organization s needs.
• Participates in budget planning for purchase and maintenance of hardware, software, and consulting services.
• Evaluates business procedures and problems. Documents current and proposed procedures using flow charts and reports. This may involve interviewing any employee, conducting written surveys, and worker observation. Discusses systems problems with managers and users to determine their exact nature. Performs corporate needs-analysis.
• Develops conceptual designs and/or feasibility studies for proposed computer-based systems that satisfy the identified user needs.
• Assists in the development of programming and testing standards.
• Defines the goals of the system and divides the solutions into individual steps and separate procedures using techniques such as structured analysis and system development life cycle.
• Specifies inputs to be accessed by the system, designs the processing steps, and formats the outputs to meet users' needs.
• Prepares cost-benefit and return-on-investment analyses to help management decide the financial feasibility of implementing the proposed technology.
• Determines what computer hardware and software will be needed to set the system up.
• Coordinates tests and observes the initial use of the systems to ensure they perform as planned.
• Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems.
• Educate the organization about the system integration, its implementation, and its use.
• Create and provide technical documentation that explains upcoming or existing integrations to non-technical individuals.
• Prepares specifications, flow charts, and process diagrams for computer programmers to follow including testing problems and testing procedures.
• Assesses the usefulness of pre-developed application packages and adapt them to a user environment.
• Expands or modifies existing systems to serve new purposes or improve workflow.
• Consults with management to ensure agreement on system principles.
• Coordinates and plans for the integration of various corporate information systems.
• Prepares on-line and hard copy documentation of systems and user applications.
• Handle a broad range of software and other programming tasks to ensure that their systems integrations are functional.
• Research and recommend systems, equipment and technologies.
• Work with colleagues across the company, from management to administration.
• Collect and analyze data.
• Provide aftercare to internal customers or clients, such as integration support for previously installed software and program.
• Performs other responsibilities as directed by the Director of Operations.

JOB QUALIFICATION AND REQUIREMENTS:

Education, Experience, Training, and Licenses:

• Bachelor s Degree in Engineering or a related discipline, or the equivalent education or experience.
• Five years of experience working in telecommunications systems optimization and integration including programing, applications integration, IT development, API s and computer science.
• Must have knowledge in database concepts and contracting with consultants/vendors, including budgeting, with a blend of functional and technical system analysis.
• Versatile programming knowledge for different languages and hardware uses.
• A strong knowledge of how to interpret organizational, software and hardware implementation blueprints and technical documents.
• Ability to manage multiple projects and keep the organization updated on project status.
• Excellent communications skills for explaining complex implementation processes to non-experts and also to clients and organization members.
• A strong understanding of ICT system deployment and usage policies.
• A capacity for working with minimal supervision in complex projects with considerable responsibility.

Skills, Knowledge, and Personal Qualifications:

• Demonstrates high ethical standards, a strong work ethic with an emphasis on team commitment, showing respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions.
• Highly organized with the ability to effectively manage multiple priorities.
• Comfortable managing through ambiguity.
• Strong critical thinking skills.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, stress, and conflict.
• Possess excellent verbal and written communication skills, including the ability to effectively articulate complex situations to colleagues and customers.
• Ability to solve complex problems with patience and a positive approach.
• Responsible and self-motivated.

SCHEDULE:
Ability to work a flexible schedule to meet the needs of the business.

Travel between office locations will be required.

Small percentage of out-of-town, overnight travel may be required.

WORK ENVIRONMENT:
United maintains a professional office environment. The employee must be able and willing to travel locally to reach all employees. Compliance with all Company safety procedures is a requirement.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to communicate with customers and co-workers in a clear and straight forward manner.

The employee is occasionally required to stand and walk and will be sitting frequently during the day. Additionally, the employee is regularly required to use their hands and fingers to type. The employee must regularly be able to remain in a stationary position for extended periods of time and operate computer and other office equipment.

The employee must be physically able to safely operate a variety of office equipment and company vehicles. The employee must occasionally carry, move, install, and/or remove office equipment or records weighing 10 to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to focus.

ABOUT UNITED COMMUNICATIONS:

Headquartered in Chapel Hill, TN, United is a leading provider of advanced communications services in Middle Tennessee, providing residents and businesses with high-speed Internet, digital TV and phone service. United operates a state-of-the-art fiber optic network and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United prides itself on providing friendly local customer service and technical support to its customers living in Williamson and Marshall Counties and the surrounding areas (College Grove, Chapel Hill, Unionville, Fosterville, Estill Springs, Belfast, Flat Creek, Nolensville and portions of Brentwood).

WORKING AT UNITED:

United has been a part of Middle Tennessee for over 75 years. We re a local company that believes in the power of community - community among our employees, our owners, and our customers. This belief drives us to do the very best we can for our employees and our customers. United serves some of the most attractive areas to live and raise a family in the South, serving large portions of Davidson, Williamson, and Marshall Counties, all neighboring communities to Nashville. Williamson County is the fastest growing county in the state and has the best school district in Tennessee, while Nashville is among the fastest-growing cities in the United States, according to data released recently by the U.S. Census Bureau. With a strong entrepreneurial spirit, coupled with the music and entertainment industries, Nashville has a vibrant "creative class" that helps make it an exciting place to live, work and build a growing business.