We are located in Severna Park and Annapolis!

Our ideal candidate is attentive, ambitious, and hard-working.

EscapeTime Supervisor Job Type: Part-time

Salary: TBD

EscapeTime is a fantastic, fast-paced, high-energy way to earn extra money! Working here is an extraordinary experience you won’t find anywhere else! We are looking for exceptional people to represent our high-tech escape rooms.

What we do: Our customers are locked in uniquely themed rooms. They must work to solve a series of puzzles to “escape” the room, just like they are in a real-life app or television show! Customer service and leadership skills from any job can be applied here & we will train you to be an enthusiastic guide for our escape rooms! Customers always leave happy & smiling & you will too! Your tasks will include greeting customers, monitoring games/providing clues, room reset, supervision of team members & helping customers have a great experience.

We are looking for upbeat team members who are:

• Detailed oriented with good observation skills
• Great communicators in person and over the phone
• Customer service focused
• Inspirational in their leadership approach Duties and Responsibilities
• Great customers upon arrival and departure
• Manage check in process and payments as needed
• Answer incoming calls
• Quickly and accurately reset rooms
• Diligently monitor games, quickly providing clues and additional assistance when appropriate
• Leading post-game review sessions with enthusiasm and positivity
• Ensure quality of service of the team members
• Maintain outstanding customer review
• Troubleshoot customer inquiries
• Opening and closing of EscapeTime
• Create a positive work environment for all team members
• Take group pictures to post on EscapeTime’s social media
• Maintain a clean and welcoming environment
• Other duties as assigned Knowledge, Skills, and Ability
• Leadership and training skills
• Must be able to process cash and credit transactions
• Great multitasking abilities
• Ability to complete basic mathematical functions
• Must be computer and printer literate
• Have an aptitude to learn new programs
• Must be able to problem solve creatively
• Ability to perform assigned duties and provide exceptional customer service under frequent time pressure in an interruptive environment
• Undertake light cleaning, maintenance, and repair

Required Education & Experience

• High School or equivalent
• Customer Service: 2 to 3 years
• Leadership: 2 to 3 years of leading a team of more than 4

Physical Demand

• Ability to sit and stand for a long period of time with basic range of motion (bending, twisting, reaching etc.)
• Ability to lift 30 to 40lbs

Available shifts and compensation: Available shifts all days except Mondays and Tuesdays. Compensation depends on your experience.

About EscapeTime: EscapeTime was created by escape room enthusiasts who recognized the need for a deeply immersive Escape Room experience. We have taken suggestions from Escape room experts and we have created custom built rooms with games designed, created, and developed for fun and adventure. We have original stories and logical puzzles that are intertwined with that story with a mix of tech and traditional components to bring you a theater like quality experience. You won't be disappointed! Learn more about us at www.escapetimemd.com.

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