IMPORTANT: Please do not apply from Indeed or Glassdoor. ONLY apply from our website here: https://www.doorloop.com/career/technical-support

We review and respond to every single person within 48 hours.

About DoorLoop

Certified as a Great Place to Work®, DoorLoop is a property management software used by landlords and property managers in over 100 countries.

As a software company with $30M in funding, 3 offices worldwide (Miami, London, Israel), and tens of thousands of units being managed, we are one of the fastest growing tech companies.

If you want to work with a team that values transparency, feedback, and growth, DoorLoop is for you.

The Role

Our customer success & onboarding specialists are vital to the happiness and longevity of our members. We do everything we can to resolve our members' questions and issues including:

• Majority of the role is training and onboarding new customers to our software.
• Help our customers by phone, chat, email, and Zoom.
• Help create new articles & tutorials with screenshots, GIFs, and videos.

About You

People that do best in this role have these personality traits and work habits:

• Very technical and computer savvy with strong troubleshooting abilities. If you know what RAM and SSD are, and everyone in your family always calls you to fix their computer issues, we're looking for you!
• You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix.
• Loves helping and training others including co-workers and customers.

Qualifications

• Must be able to legally work in the US and in our office full-time in South Beach (1601 Washington Ave, Suite.200, Miami Beach, FL 33139). You can relocate from another City, State, or Country if needed.
• Fluent in English reading, writing, and speaking

Bonus Points

• Any previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
• Experience in the Real Estate industry is a plus.

Benefits

• Unlimited paid time off.
• 401k with 4% matching.
• 100% paid health insurance including medical, dental, and vision on Cigna's PPO Open Access Plus plan, and 25% covered for dependents.
• Company expense card and monthly stipend.
• Work on Lincoln Road, walking distance from the beach!
• Monthly investment classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more.

Additional Information

You will work directly with our co-founder and director of customer success Matt Cave and will receive training on the software (usually takes less than a week to get going).

Salary is based on experience and ranges from $40,000 to $52,000 per year. There are great growth opportunities in this role as you move up to become a higher level technician with time and experience.

We look forward to hearing from you soon!

IMPORTANT: DO NOT apply from Indeed or Glassdoor. ONLY apply from our website here: https://www.doorloop.com/career/technical-support

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami Beach, FL 33139: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.