Tech Support Specialist

Job description

Ovvi is seeking Technical Service Representatives specializing in POS technology hardware and software support. Headquartered in Stafford, TX, Ovvi is a provider of innovative technology to the hospitality and retail industries. We specialize in company POS Systems and POS Software to meet the needs of almost any business environment. As a member of the Technical Service team, you will provide technical assistance in a prompt and professional manner to our customers over the phone, via email and in person. Customer service will be a main focus, but you will still be responsible for knowledge of company procedures in hardware, software, networking, Windows, and ticket management. This position is an In-Office role (non-remote).

Responsibilities:

· Handling customer technical support cases through phone and email submission.

· Installing & configuring point of sale software, integrating credit card software and point of sale peripheral hardware devices.

· Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

· Maintaining system functionality by testing computer components

· Maintain client confidence by keeping their information confidential

· Preparing reference material for users by drafting operation instructions

Skills & Requirements:

- 1+ years’ experience in hardware and software troubleshooting & resolution

- Hospitality/Restaurant/Retail experience a PLUS

- Windows Troubleshooting & Familiarity

- Android Troubleshooting & Familiarity

- Basic networking knowledge

- Debugging IT infrastructure or software issues

- Microsoft Office experience

- Strong ability to learn

- Ability to work flexible hours and/or shifts

- CRM experience

- Strong interpersonal skills

- Excellent verbal and written skills

- Ability to Multitask

- Strong Organizational Skills

- Outstanding work ethic

- Bilingual a PLUS ( English and Spanish/Vietnamese/Chinese/Korean/French). Compensation & Benefits:

• Competitive Hourly Rate
• Medical, Dental & Vision
• 401k Match
• Unlimited PTO after year 1 (3 weeks to start)
• Education Expense Reimbursement
• Gym Membership Reimbursement

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stafford, TX 77477: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work an evening shift, such as 12:00pm - 9:00pm or 1:30pm - 10:30pm?
• Are you able to work an overnight shift, such as 11:00pm - 8:00am?

Experience:

• Software troubleshooting: 3 years (Required)
• Windows: 3 years (Required)
• Technical support: 3 years (Required)
• Customer service: 3 years (Required)
• Phone support: 2 years (Preferred)

Work Location: One location

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