Technical Sales Support Specialist

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You will be accountable for sales of Smart Building Solutions in Electrification Business Area in San Diego, CA driving sales volumes and margins. In this role, you will supporting the local Cylon, Smart Building Solutions Sales teams and our customers by providing technically appropriate and cost-effective solutions. You’ll prepare technical descriptions of the applied products and technology in support of the product lifecycle. You will be a key technical resource for ABB Cylon’s Digital Solutions Portfolio, including its HVAC (Heating, Ventilation, Air-Conditioning and Cooling) and Energy Management Controls products.

This position reports to

Continuous Improvement Specialist

Your responsibilities

• Work closely with system Integrators to analyze, diagnose, and troubleshoot complex issues and provide appropriate and accurate technical solutions; share energy management systems product expertise through multiple channels of communication, including leading & conducting training sessions and webinars
• Responsible for responding to internal and external customer questions and inquiries and effectively resolving any problems on an ongoing basis
• Address customer’s problems on Digital Solutions platforms, HVAC controllers and energy management systems & applications, including management of escalations and transition of support to cross-functional teams
• Will assist System Integrators with building control automation programming elements, as required
• Work with ABB’s Smart Building cross-functional teams to define and validate new product and sustaining engineering product development efforts
• Manage discussions, meetings, issues and resolutions in the call management system
• Maintain expert-level knowledge of specific designated products
• Mentor and provide guidance to newer members of the Technical Support Team
• Project Management of key department projects and initiatives as directed by manager
• Contribute to product knowledge centers to support the propagation and publication of product technical knowledge. Be a key voice to Product Management and R&D teams on technical improvements under the supervision of your manager
• Contribute to the overall, mutual success of the team by performing other duties and responsibilities as assigned
• May work slightly staggered hours to ensure coverage of Eastern & Western time zones (Americas.)
• Follow process and practices in alignment with ABB’s core values

Your background

• Bachelor’s Degree in Electrical Engineering, Computer Science, Information Technology or related is preferred, with a minimum of 8+ years of experience in technical product support within the Smart Building or industrial Automation industries
• Must have direct customer support and/or technical project management experience, preferably servicing digital applications and/or HVAC Building Automation Systems
• Experience with integration of low-voltage building sub-systems using various industry protocols such as BACnet, Modbus and TCP-IP is strongly preferred
• Excellent computer skills required, including strong knowledge of Windows operating systems, basic IT networking skills and familiarity with Internet-based applications
• Ability to confidently visualize problems and provide remote guidance direction
• Ability to travel 5-10% domestically required
• Ability to multi-task and manage multiple projects and changing priorities with strong organizational skills
• Demonstrated problem solving and troubleshooting skills
• Must be a self-starter with a strong sense of initiative – proactive problem-preventer and solution-seeker
• Excellent verbal and written communication skills
• Highly motivated team player with strong collaboration sills
• Knowledge of Modbus, Teletrol or American Auto-Matrix PUP protocols is a plus, as well as knowledge of, or certification in, Niagara AX or N4
• Candidates must already have a work authorization that allows them to work for ABB in United States

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid.