Who Are We:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.
What We Need:
PDC - A Brady Company, is seeking a Technical Services Repair Agent is a Service Operations position responsible for support of both pre and post-sale services activities. Under general supervision, tasks will include: maintenance, troubleshooting, retrofits, upgrades/changes, and repair of products. Tasks associated with this position are performed within the Service Center.
What You'll Be Doing:

• Performs repairs and maintenance on printer equipment in conjunction with routine maintenance.
• Diagnoses most equipment problems using appropriate tools, test equipment, and documentation.
• Create detailed notes on diagnosis and repairs required.
• Communicate directly with customers providing repair estimates based on evaluation.
• Serves as a primary resource and provides world class support to our customers.
• Utilizes all channel responses systems including phone, email and chat as needed.
• Demonstrates Guides customers through steps to configure and or troubleshoot PDC, and third-party, hardware and software to establish full functionality.
• Performs miscellaneous duties as assigned.

What You'll Need To Be Successful:

• Strong mechanical aptitude.
• Ability to troubleshoot quickly and effectively.
• Must have experience in providing technical support to end-users.
• Knowledge of printer hardware, printer drivers and firmware.
• Excellent customer service skills.
• Great written and oral communication skills.
• Ability to use common hand tools.
• Able to follow and understand work instructions.

Desired Knowledge, Skills & Abilities:

• At least two years of experience related Technical service/support experience and/or training; or equivalent combination of education and experience is preferable.
• Experience with Salesforce.com is a plus.
• In-depth knowledge of software and hardware related to dye-sublimation ID card printers, thermal printers and consumables.
• Microsoft Operating Systems.
• Experience using a soldering Iron and Volt/Ohm Meter.

Benefits:

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and Holiday pay

#Li-Onsite

Job Type: Full-time

Ability to commute/relocate:

• Manheim, PA 17545: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 2 years (Required)
• customer service: 1 year (Preferred)
• printer repair: 1 year (Preferred)

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