Technical Service Representative (Spanish Speaking Required) - Rocklin, CA Job at SMA America
$44,000 - $53,500 a year
PURPOSE OF THE POSITION
- The Technical Service Representative is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.
PRIMARY DUTIES / RESPONSIBILITIES
- Maintains the technical support hotline, and uses communication skills to provide customer support to users, installers and customers of SMA.
- Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
- Provides technical training to internal personnel on the technical aspects of SMA’s product line, and develops training materials.
- Provides support to the Sales and Marketing departments by serving as an SMA products generalist, and building familiarity with competitors’ products.
- Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
- An associate’s degree is required.
- A four year degree in a technology-related field is preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
- Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
- Experience in renewable energy is preferred but not required.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.