Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Information is the lifeblood of the healthcare industry—everything depends on it. At Optum Insight Technology, you’ll help us work on streamlining the flow of information between payers, healthcare providers and various other stakeholders to deliver the right insights to the right places at the right times, driving better outcomes for patients, reducing friction in the health system and lowering costs. Every day our work directly impacts the world for the better, in meaningful and profound ways.

We live in a time of unprecedented technical capability and possibility. Health care is at a pivotal point in this journey where even small gains can lead to major transformation. You could be a part of that – you have tremendous skill and the potential to make a lasting impact. Optum Insight Technology is uniquely positioned to bring your skills to bear on these pressing and life-changing technical challenges. The health care industry has an immediate need for your drive, innovation, passion and technical insight. Help us help the millions of people we serve each day. #OptumInsightTech

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Roles may support both current system improvements and maintenance along with new system development.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Works on less structured, more complex issues
• Serves as a resource to others
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on difficult issues
• Acts as a resource for others with less experience
• Provide production support to OPTUM360 clients through incident management portal
• Provide customer and technical service during the intake, investigation and resolution of client inquiries
• Serve as the liaison to a complex customer base to manage first level response and resolution of issues with external and internal customers
• Responsible for accurately triaging, prioritization and troubleshooting incidents while utilizing critical thinking skills
• Collaborate as needed with partnering teams in a timely manner with appropriate sense of urgency and utilizing resources to drive effective and timely resolution
• Collaborate cross functionally with partnering team to improve the customer experience
• Follow standard operating procedure to escalate urgent issues where appropriate
• Identify trends and participate in development and implementation of new procedures, and refining of existing procedures for addressing production support, demonstrate initiative to seek opportunities to create and maintain support documentation
• Facilitate and coordinate client meetings and weekly calls as needed
• Build strong relationships and partnerships with client to improve customer service
• Manage and own customer communication while demonstrating confidence, empathy to create peak client moments
• Identify and resolve operational problems using defined processes, expertise and judgment
• Demonstrate flexibility and ability to adapt to a fast-paced and evolving environment; learn new topics, retain knowledge and effectively manage time with minimal supervision
• Ensure consistent adherence to meet and/or exceed department metrics and expectations as well as other duties and tasks as assigned
• This role is Remote Nationwide (may need to start as early as 7am and there is potential to work an occasional weekend depending on projects that need attention)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or 2+ years of equivalent IT / technical support experience
• 2+ years of work experience in Revenue Cycle within a hospital or clinic setting with focus on Billing and Collections
• 2+ years of experience with data analysis and problem solving
• 2+ years of experience with process improvement, workflow support, and evaluation of business processes
• Intermediate Level Proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)

Preferred Qualifications:

• Claims operations experience
• Experience gathering requirements from the client/business and documenting those requirements
• Knowledge of hospital billing systems and /or other related systems and processes
• Prior experience leading process improvement

Soft Skills:

• Demonstrated ability to quickly understand and analyze the applications and business functions of the organization
• Proven ability to effectively communicate with clients and business partners both written and verbal

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $26.15 to $46.63. The salary range for Connecticut / Nevada / New York City residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN