Tele Tech/PCT - FT 7AM & 7PM

The Telemetry Tech/PCT functions under the direction of the professional nurse. The Telemetry Tech/PCT is responsible for cardiac monitor observation and reporting of cardiac rhythm changes to the nursing staff for further investigation when indicated. The Telemetry Tech/PCT will demonstrate knowledge appropriate to the age of the patients served. Demonstration of knowledge will include principles of growth and development and interpretation of information and data to identify the patient’s cardiac monitoring needs. Responsible for applying skills and techniques common to the practice of a telemetry technician.

Duties and Responsibilities

Under direction of the Director of Nursing Services, the Telemetry Tech/PCT is responsible for the overall quality of acute, med/surg. and critical patient care. These responsibilities include but are not limited to:

• Monitor, interpret and report data from telemetry monitor systems.
• Recognize rhythms with the potential to alter the patient’s physiology and report to licensed staff immediately.
• Document rhythm status per routine, for all changes and upon request during emergent patient interventions.
• Report changes in cardiac rhythms & pulse oximetry data to appropriate licensed personnel.
• Follow procedure for application to patient and troubleshooting monitoring equipment.
• Perform clerical, technical and communication functions as directed by the licensed staff.
• Act as a PCT and Unit Clerk, as needed.
• Maintain stock supplies for monitoring area.
• Correctly identifies and uses appropriately personal protective equipment.
• Professionally answers telephone in a friendly and helpful manner. Accurately assesses call information and takes appropriate and concise messages.
• Answers and responds to all call lights promptly and professionally.
• Implementation of Joint Commission, CMS, and State facility guidelines and standards.
• Collaboration with nursing peers, the interdisciplinary team and others who influence healthcare.
• Creation of an environment and culture that enables the facility to fulfill its mission by meeting or exceeding its goals, conveying the facility mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the measurement, assessment, and continuous improvement of the department.
• Creates a compassionate, supportive, safe and therapeutic environment for patients, families and staff. Develops therapeutic relationships with patient and family and maintains appropriate boundaries. Manages both emotional and physical pain with the aim of promoting comfort and healing and preventing unnecessary suffering.
• Recognizes, appreciates and incorporates a patient's and family's unique differences, such as culture, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values, into an individualized plan of care.
• Preserves and protects the confidentiality, autonomy, dignity and rights of patient and family and represents their concerns. Creates an individualized plan that accurately reflects patient and family values and goals. Identifies and helps resolve ethical and clinical concerns.
• Knowledge and understanding of nursing and patient care standards and procedures.
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care applicable to the area of assignment.
• Knowledge of medical terminology; principles and practices of health promotion, risk reduction, illness and disease prevention and management.
• Knowledge of medical and professional ethics and patient privacy rights.
• Must be able to communicate thoughts clearly, both verbally and in writing.
• Interpersonal skills to interact with a wide range of constituencies.
• Must have critical thinking and problem-solving skills.
• Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members.
• Ability to provide age-specific, quality, patient-centered care to all patients through the standards of nursing practice with sensitivity and respect for the diversity of human experience and to develop, evaluate, implement and, as necessary, modify a patient care plan to meet the needs of individual patients.
• General computer skills, including but not limited to: Microsoft Office, Word, Excel.

Professional Development

• Show evidence of continuing education in the area of nursing, medical assistant, certified nurse assistant.
• Maintain membership in appropriate health care related organizations.
• Remain current on all patient care standards and techniques and provide direction to staff and facility personnel on changing standards as required.

• Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.

Additional Standards

• Serve on facility committees as assigned.
• Demonstrate a professional attitude and supports the objectives of the facility's customer-focused philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community, and referral sources.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance, and punctuality.
• Support facility-wide quality/performance improvement goals and objectives.
• Maintain confidentiality of facility employees and patient information.

Knowledge, Skills and Abilities

• Must have excellent interpersonal skills.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Participate in continuing professional development.
• Skill in organizing and prioritizing workloads to meet deadlines.
• Skill in telephone etiquette and paging procedures.
• Knowledge of all code procedures.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to analyze situations, evaluate data.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult, and geriatric).
• Ability to work in a fast-paced environment.
• Ability to react calmly, professionally, and effectively in high-stress and/or emergency situations.

Physical, Mental and Special Demands

• Ability to work a minimum 36-hour week.
• Ability to sit/stand for long periods, up to twelve hours.
• Ability to use both hands in fine and gross manipulation of small tools (hospital equip).
• Ability to see well enough to read charts handwritten and typewritten material.
• Ability to lift, push, pull, and carry up to 100 lbs. to move.
• Ability to stoop, kneel, and bend daily.
• Ability to reach, turn, and twist above and below the waist.
• Ability to stand and walk the facility
• Ability to handle a variety of repetitive tasks at a moderate level and work at a rapid pace.
• Prepared to handle electrical, mechanical or equipment emergencies.
• Ability to frequently handle hazardous/infectious waste.
• Other duties as assigned

Position Specific Competencies:

• Strategic Thinking
• Business Acumen
• Problem Solving/Analysis
• Teamwork /Collaboration Skills
• Evidence-based Nursing Standards of Care

Qualifications

• High School Graduate or hold a GED certificate required.
• Certified as a telemetry technician by recognized program or equivalent work experience preferred
• CNA, MA, or Nursing Student preferred.
• Current BLS/ACLS required
• Maintain current knowledge and adhere to appropriate regulatory standards (i.e., Joint Commission, Medicare, Medicaid, employment regulations, Board of Nurse Examiners).

Organizational Relationships

Contacts/Interacts with: Physicians, all staff, patients, and their families/visitors, regulating agency staff, volunteers, and vendors.

Direct Reports :N/A