Company Description:

At Auro Hotels, we strive to be a beacon of excellence in hospitality. Auro Hotels began in 1973 as JHM Hotels, opening Sunset Motel in California. Today, we have grown to a full-service hotel provider, operating properties in the US and India. Our people make us a different kind of hospitality company. We have earned a reputation for excellence in everything we do, but our purpose is greater than our day-to-day business. We seek to elevate the experience of our guests, associates, owners, and communities every day.

Headquartered in Greenville, SC, with additional offices in Atlanta, Georgia and Surat, India, Auro Hotels has developed, owned, and operated hotels for 47 years. Employing more than 2,000 hospitality professionals, the company currently owns and operates 33 hotels with over 6,450 guestrooms, operating under such well-known brands as Marriott, Hilton, and Hyatt. We invite you to explore Auro Hotels.

The purpose of PBX/AYS Operator is to handle all phone calls providing exceptional service according to AURO Hotels and Brand Standards.

Essential Job Duties:

• Ability to manage stressful situations, work long and varied hours as business conditions demand.
• Answer inquiries, offer suggestions, and provide description pertaining to the property.
• Verify arrival and departure times, service times, and arrange for other services requested by guests, if directed.
• Maintain a professional commitment to ethics, standards and hotel directives.
• Provides routes and time schedules. Must have fluent use of the Internet for obtaining information and have maps available.
• Provide positive service to all guests at the hotel including courtesy, sincerity and enthusiasm
• Carry out guest requests using proper detailed procedures.
• Perform all duties in a safe manner and monitor those actions of others.
• Attend meetings as scheduled.
• Organize oneself, one’s work and the efforts of others and be attentive to detail.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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